Spa & Wellness Outlet Manager - Lead 4 Branch Team

Polymorph Recruitment; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking an experienced Outlet Manager for a Spa and Wellness Centre. The ideal candidate will manage operations across multiple branches, lead and motivate a team, and ensure high customer satisfaction. Candidates should have a diploma in hospitality or related fields and at least 5 years of experience in the beauty and wellness industry. The position offers a competitive package including RM6,000 salary plus commission, medical benefits, and training opportunities.

Benefits

EPF

SOCSO

EIS

Medical benefits

Annual bonus

Training

Uniforms

Overtime compensation

Qualifications

• Prior experience in the beauty & wellness industry preferred.
• Independent, confident & able to work shifts/weekends.
• Minimum 5 years of experience required.

Responsibilities

• Manage spa operations, sales, staff scheduling & inventory.
• Manage, train, and motivate all spa employees across 4 branches.
• Lead, train & motivate a team of 10+ staff.
• Ensure sales targets & customer satisfaction are achieved.
• Handle customer feedback & resolve issues promptly.

Skills

Fluent in English

Fluent in BM

Good leadership skills

Good decision-making skills

Education

SPM/Diploma in Hospitality/Tourism/Hotel Management or equivalent

Job description

A recruitment agency in Kuala Lumpur is seeking an experienced Outlet Manager for a Spa and Wellness Centre. The ideal candidate will manage operations across multiple branches, lead and motivate a team, and ensure high customer satisfaction. Candidates should have a diploma in hospitality or related fields and at least 5 years of experience in the beauty and wellness industry. The position offers a competitive package including RM6,000 salary plus commission, medical benefits, and training opportunities.