Sorting Centre Coordinator - Shopee Express

Shopee; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading ecommerce platform is seeking a candidate for their operations team in Selangor, Malaysia. The role involves updating daily trackers, monitoring logistics performance, and preparing reports. Candidates should hold a diploma or bachelor's degree and have at least 1 year of logistics operations experience. Strong communication and analytical skills are a must, alongside the ability to work independently in a fast-paced environment. This position may require a rotational shift schedule and overtime for up to 6 days a week.

Qualifications

• Minimum 1 year of experience in logistics operations is preferred.
• Able to work independently in a dynamic and diverse environment.
• Proactively provide feedback and updates to relevant stakeholders.

Responsibilities

• Update daily trackers for operational functions in SPX Xpress.
• Monitor and track daily activities against targets.
• Prepare summary reports for all operational functions.

Skills

Logistics operations

Stakeholder communication

Performance monitoring

Analytical skills

Adaptability

Education

Diploma / Bachelor’s degree in relevant field

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Update daily trackers for middle mile operational functions in SPX Xpress
• Monitor, track and check daily activities and utilization levels against the targeted number
• Provide information to stakeholders about daily tracker performance or whenever is required
• Prepare daily, weekly and monthly summary reports for all operational functions in SPX Xpress
• Coordinate operations performance result with respective functional PIC
• Work cross-functionally across multiple teams to push for process and system improvements
• Maintain updated records for all operations trackers
• Oversee the performance level and highlight to relevant stakeholders whenever the target is not achieved
• Perform ad-hoc tasks as per requested by the department head/reporting line

Requirements

• Diploma / Bachelor’s degree in any relevant field
• Minimum 1 year of experience in logistics operations is preferred
• Able to proactively provide feedback and updates to relevant stakeholders is required
• Able to work independently in a dynamic and diverse environment
• Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 days)
• Working location : Pulau Indah, Port Klang