Software & IT Technical Support Engineer

Panda Software House; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Malacca is seeking a Software & IT Technical Support Engineer to provide excellent technical support and ensure customer satisfaction. This role invites fresh graduates passionate about technology to start their careers, assisting with technical issues across various platforms. Strong communication skills and a customer-centric attitude are essential, along with a willingness to learn and grow in a dynamic environment. Knowledge of Mandarin is a plus due to client interactions.

Qualifications

• Knowledge of IT industry trends and developments.
• Prior customer-facing experience is a plus.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Provide outstanding technical and system support via various channels.
• Diagnose and resolve hardware and network-related issues.
• Collaborate with teams to ensure prompt issue resolutions.

Skills

Strong understanding of computer hardware

Excellent verbal and written communication skills in English

Strong analytical and creative problem-solving skills

Customer-centric mindset

Team player

Job description

Software & IT Technical Support Engineer - Fresh Graduates (Melaka-based)

Join the Panda ECO System Berhad family as a Software & IT Technical Support Engineer, where your passion for technology and dedication to customer satisfaction will thrive! We are on the lookout for dynamic and customer-oriented individuals to be part of our innovative team.

Why Join Us

At Panda ECO System, we value your enthusiasm for technology and believe in providing exceptional customer experiences. As a Software & IT Technical Support Engineer, you\'ll play a crucial role in ensuring our customers receive top-notch technical and retail system support. This is your chance to kick-start a rewarding career in the IT industry, working with cutting-edge solutions and gaining valuable experience in customer technical support.

Your Responsibilities

• Provide outstanding technical and system support through various channels, including phone, email, chat, and onsite assistance.
• Diagnose and resolve hardware, POS solutions, retail IT processes and network-related issues reported by customers.
• Collaborate with cross-functional teams to ensure prompt issue resolution and enhance customer satisfaction.
• Stay updated on technology trends to enhance your technical knowledge and skills continuously.
• Identify and escalate recurring customer issues to contribute to ongoing product quality improvements.

What We\'re Looking For

• Technical Skills:
  • Strong understanding of computer hardware, software, and networking fundamentals.
  • Knowledge of operating systems, productivity applications, and standard software tooling.
• Communication Skills:
  • Excellent verbal and written communication skills in English.
  • Ability to articulate technical concepts clearly and concisely.
• Problem-Solving Abilities:
  • Strong analytical and creative problem-solving skills.
  • Attention to detail and a systematic approach to troubleshooting.
• Customer Service Skills:
  • Prior customer-facing experience is a plus.
  • Customer-centric mindset with a focus on delivering exceptional service.
• Teamwork and Collaboration:
  • Strong team player willing to share knowledge and collaborate effectively.
  • Possess strong time management skills and motivation to exceed expectations.

Prerequisites

• Knowledge of IT industry trends and developments.
• Flexibility to work in a fast-paced environment, including after-hours support and onsite assignments.
• Proficiency in Mandarin will be considered a strong asset due to interactions with our diverse client base.

What We Offer

We welcome fresh graduates who are passionate about technology and eager to learn. This is an excellent opportunity to embark on a fulfilling career journey in the IT industry. Join us and be part of a supportive and innovative environment where your skills will flourish!