Software Implementer and Support (HR system)

TimeTec Computing Sdn Bhd; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Software Implementer and Support specialist for HRMS. Responsibilities include supporting HRMS module implementation, training users, and providing second-line support. The ideal candidate should have a Diploma/Degree in related fields and proficiency in Mandarin. You will assist clients in transitioning from old systems, ensure project deliverables are met, and gather client feedback to improve the system. This is a crucial role in enhancing client satisfaction and successful HR process management.

Qualifications

• Minimum 1 year experience in HRMS implementation or related HR technology role.
• Understanding of HR processes like payroll, leave, and attendance.
• Ability to plan, organize, and execute projects effectively.

Responsibilities

• Support end-to-end implementation of HRMS modules including setup and configuration.
• Train users on effective usage of HRMS.
• Provide second-line support by troubleshooting client issues.

Skills

Proficiency in Mandarin (spoken and written)

Strong problem-solving skills

Excellent communication skills

Project management

Education

Diploma/Degree in Human Resource, IT, Business Administration, or related field

Job description

Software Implementer and Support (HR system)

Support end-to-end implementation of HRMS modules, including system setup, configuration, data migration, and user acceptance testing (UAT).

Facilitating clients to transition from old HRMS system or process.

Train HR team or other relevant users on how to use HRMS effectively.

Provide second-line support by troubleshooting and resolving client issues, and liaising with the technical/development team where required.

Prepare and maintain implementation documentation, user manuals, and process guides.

Manage client expectations, ensure project deliverables are met within scope and timeline, and provide regular status updates.

Gather feedback from clients and provide insights to the product team for system improvements.

Job Responsibilities

• Support end-to-end implementation of HRMS modules, including system setup, configuration, data migration, and user acceptance testing (UAT).
• Facilitating clients to transition from old HRMS system or process.
• Train HR team or other relevant users on how to use HRMS effectively.
• Provide second-line support by troubleshooting and resolving client issues, and liaising with the technical/development team where required.
• Prepare and maintain implementation documentation, user manuals, and process guides.
• Manage client expectations, ensure project deliverables are met within scope and timeline, and provide regular status updates.
• Gather feedback from clients and provide insights to the product team for system improvements.

Requirements

• Diploma/Degree in Human Resource, Information Technology, Business Administration, or related field.
• Minimum 1 year experience in HRMS implementation, system support, or a related HR technology role.
• Proficiency in Mandarin (spoken and written) is required to support Mandarin-speaking clients.
• Solid understanding of HR processes (payroll, leave, claims, attendance).
• Familiarity with software implementation process.
• Ability to plan, organize and execute projects effectively.
• Strong problem-solving skills with the ability to handle complex client requirements.
• Excellent communication, presentation, and stakeholder management skills.
• Able to work independently, manage multiple projects, and meet deadlines.