SMT Technician

ELITE TRANSFORM TEAM; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Johor Bahru seeks a driven Technician to deliver exceptional customer service and technical support. The successful candidate will diagnose technical issues and maintain customer records. Applicants should demonstrate strong problem-solving and communication skills, with a passion for service excellence. This full-time role offers a competitive salary and opportunities for growth.

Benefits

Competitive salary

Generous benefits

Professional development opportunities

Qualifications

• Proven customer service experience, ideally in a technical support environment.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and resolve technical issues.
• Maintain records of customer interactions.

Skills

Customer service experience

Problem-solving skills

Analytical skills

Communication skills

Interpersonal skills

Teamwork

Job description

About the role

We are seeking a driven and dedicated Technician to join our vibrant team at ELITE TRANSFORM TEAM. As a Technician, you will play a crucial role in providing excellent customer service and technical support to our valued clients. Based in Johor Bahru, Johor, this is a full‑time position that offers a rewarding career opportunity within our dynamic organisation.

What you'll be doing

• Providing prompt and efficient technical support to customers via phone, email, and chat channels.
• Diagnosing and resolving a wide range of technical issues with our products and services.
• Escalating complex cases to senior team members as needed.
• Maintaining accurate records and documentation of all customer interactions.
• Continuously expanding your technical knowledge to stay up‑to‑date with the latest developments.
• Collaborating with other teams to ensure a seamless customer experience.
• Adhering to company policies and procedures to deliver the highest standards of service.

What we're looking for

• Proven customer service experience, preferably in a call centre or technical support environment.
• Strong problem‑solving and analytical skills to quickly identify and resolve customer issues.
• Excellent communication and interpersonal skills to effectively liaise with customers.
• Ability to work well in a team and adapt to changing priorities.
• Passion for providing exceptional customer service and a commitment to continuous learning.
• Familiarity with relevant industry terminology and technologies.

What we offer

At ELITE TRANSFORM TEAM, we are committed to creating a supportive and engaging work environment. We offer a competitive salary, generous benefits, and opportunities for professional development and growth. Our team‑oriented culture and focus on work‑life balance make us an attractive employer in the industry.

About us

ELITE TRANSFORM TEAM is a leading provider of innovative technology solutions and customer service excellence. Driven by our mission to transform the way businesses and individuals interact with technology, we are constantly pushing the boundaries of what's possible. Join us on this exciting journey and be a part of our success story.

Apply now to become our next Technician and be a part of our dynamic team!