SMB Channel Manager

Maxis Broadband Sdn Bhd; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a candidate to develop and execute channel sales strategies, build relationships with SME partners, and utilize data analytics for performance monitoring. The successful applicant will actively support partners by providing resources and insights, ensuring operational excellence. The role emphasizes a customer-centric approach to meet SME needs effectively. This position offers various perks including medical and education support, and more.

Benefits

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Additional benefits as per company policy

Responsibilities

• Develop and execute channel sales strategies, tracking performance using KPIs.
• Build and nurture relationships with SME channel partners for effective collaboration.
• Utilize data analytics to monitor performance and make informed decisions.
• Communicate product updates and best practices to partners.
• Identify and solve channel-related challenges proactively.
• Collaborate with internal teams for comprehensive partner support.
• Guide partners in delivering customer value based on specific needs.
• Ensure accountability for channel outcomes and operational excellence.

Job description

About The Company

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values. We embrace an innovative and digital-first mindset, which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Responsibilities

• Develop and execute channel sales strategies, setting clear objectives (revenue, partner recruitment) and tracking performance using KPIs and CRM systems such as SalesForce to achieve SME overall revenue goals.
• Recruit, build, and nurture strong, collaborative relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.
• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.
• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well‑equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.
• Proactively identify and solve channel‑related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.
• Collaborate effectively with internal teams (e.g., marketing, product, support) to ensure partners receive comprehensive support and to align cross‑functional efforts for channel success.
• Champion a customer‑centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.
• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow‑through.

Application Process

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

EEO Statement

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Perks and Benefits

• Medical
• Education support
• Loans
• Dental
• Phone Bill Allowance
• Mobile Phone Subsidy
• Additional benefits as per company policy