Site & Operations Executive

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading multinational conglomerate in Genting Highlands seeks an Operations Executive to oversee park operations. This role involves managing guest services, staffing, and vendor relationships while ensuring safety and cleanliness across all areas. The ideal candidate will have a Bachelor's degree in a relevant field and over two years of experience in operations or facility management. Strong leadership, communication, and problem-solving skills are essential., and a passion for nature and guest engagement is highly valued.

Qualifications

• 2+ years of experience in operations or facility management.
• Familiarity with safety protocols and crowd management.
• Passion for nature, sustainability, and guest engagement.

Responsibilities

• Manage daily park operations including guest services, maintenance, and horticulture.
• Oversee staffing schedules, training, and performance.
• Ensure safety, cleanliness, and regulatory compliance.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Education

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, or Business Administration

Job description

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park – Genting SkyWorlds – and the adjacent shopping complex – SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the‑art cable car system, which connects SkyAvenue to the mid‑hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

Eufloria is Malaysia’s premier floral theme park, where nature meets imagination. With acres of blooming gardens, immersive floral exhibits, and seasonal festivals, we offer guests a sensory escape into a world of color and tranquility. We’re seeking a hands‑on, visionary leader to oversee daily operations and elevate the guest experience.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

As Operations Executive, you will be responsible for the seamless functioning of the park—from guest services and horticultural coordination to safety, staffing, and vendor management. You’ll be the heartbeat of the park, ensuring every petal and pathway reflects our commitment to excellence.

Job Description

• Assist in managing daily park operations, including guest services, maintenance, horticulture, and retail
• Oversee staffing schedules, training, and performance for operational teams
• Assist in ensuring safety, cleanliness, and regulatory compliance across all areas of the park
• Assist in coordinating with horticulture and landscaping teams to maintain floral displays and seasonal installations
• Assist in managing vendor relationships and third‑party service providers (e.g., security, F&B, cleaning)
• Assist in monitoring guest feedback and implement service improvements

Assist in preparing operational reports, budgets, and performance metrics

Support planning and execution of special events, festivals, and VIP visits

Job specification

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration or related field.

2+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.

Strong leadership and organisational skills.

• Familiarity with safety protocols, crowd management and guest experience strategies.

Excellent communication and problem‑solving abilities.

Passion for nature, sustainability and guest engagement.

Be part of an exciting history‑in‑the‑making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Facilities, Operations Manager, Event Planning, Operations, Hospitality