Shop Supervisor

BEUTEA; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading food and beverage restaurant in Penang is looking for an outlet supervisor to ensure operations run smoothly. Your responsibilities include overseeing staff compliance with food safety procedures, managing stock levels, and delivering excellent customer service. Candidates should have relevant retail experience and necessary food handling certifications. The role requires working shifts, weekends, and public holidays. Attractive benefits include employee discounts and performance bonuses.

Benefits

Employee discounts

Training Provided

Performance bonuses

Qualifications

• Fresh and relevant experience in retail, food and beverage restaurant preferred.
• Able to work shifts, weekends, and public holidays.
• Possess valid Typhoid Injection Certificate and Food Handling Course Certificate (or willing to obtain upon hiring).

Responsibilities

• Ensure staff follow the standard of procedure when preparing food and drink.
• Ensure cleanliness of all outlets.
• Monitor stock balance, product freshness, and expiry dates.

Skills

Good communication and interpersonal skills

Strong people-management and team-coaching skills

Positive attitude and willingness to learn

Education

Minimum SPM or equivalent qualification

Job description

Requirements

• Able to work shifts, weekends, and public holidays.
• Positive attitude, willingness to learn, and strong sense of responsibility.
• Responsible, punctual, and a good team player.
• Good communication and interpersonal skills.
• Strong people‑management and team‑coaching skills.
• Fresh and relevant experience in retail, food and beverage restaurant will be preferred.
• Possess valid Typhoid Injection Certificate and Food Handling Course Certificate (or willing to obtain upon hiring).
• Minimum SPM or equivalent qualification.

Responsibilities

• Ensure staff follow the standard of procedure when preparing food and drink.
• Ensure the cleanliness of all outlet.
• Responsible for monitoring stock balance, product freshness, ensure products are within expiry dates, and assist with stock ordering.
• Properly handle, clean, and maintain all machines and equipment in good working condition.
• Serve customer politely, professionally, and with respect at all times.
• Handle customer inquiries, orders, feedback, and complaints courteously and efficiently to ensure a positive shopping experience.
• Accurately perform all cashier transactions and may be required to handle daily bank‑in in accordance with company procedures.
• Oversee and supervise outlet operations.
• Assist in staff management, including duty roster arrangement, recruitment, and training of new staff.
• Support and supervise all promotion‑related activities.
• Other duties as assigned by manager.

Benefits

• Employee discounts
• Training Provided
• Performance bonuses

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