Shop Manager/Assistant Shop Manager (Toppen JB & Midvalley Southkey JB)

Sports Direct Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retail company in Johor Bahru is hiring for Shop Manager and Assistant Shop Manager positions. The roles require strong leadership, management skills, and commitment to customer service. Candidates should have relevant retail experience, along with appropriate qualifications in Retail Management. Responsibilities include managing shop operations, training staff, ensuring compliance with company policies, and achieving sales targets. Open to relocations, with a strong focus on teamwork and performance.

Qualifications

• Minimum 3 years experience as Assistant Shop Manager in retail.
• At least 2 years experience at supervisory level in retail.
• Proven leadership skills managing teams of 10 or more.

Responsibilities

• Lead and motivate shop team to deliver best services.
• Monitor stock deliveries and processing.
• Ensure compliance with company policies and regulations.

Skills

Leadership

Customer service

Analytical skills

Problem solving

Interpersonal skills

Education

Certificate/Diploma in Retail Management

Job description

Shop Manager/Assistant Shop Manager (Toppen JB & Midvalley Southkey JB)

• Lead, train, motivate and manage outlet team in delivering best services in all departments.

• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.

• Ensure all team members observe and practice company’s policies and rules & regulations.

• Lead and work with the team to achieve monthly sales target of the shop.

• Plan and monitor stock delivering & processing.

• To ensure all Operational and Customer Service SOPs are followed within the shop.

• Manage and monitor product display arrangement as VM guideline.

• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.

• Manage and supervise all team members in the shop and attend to customer enquiries.

• Handle the overall shop operations and ensure consistency in the standard of retail operations.

• Analyzing sales data, shop performance in all aspects and update to Area Manager.

• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.

• Plan and execute stock take (routine, ad-hoc & annual) as and when required.

• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).

• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.

• Review and appraise staff performance to identify talents and retain staff.

• Ensure accurate tills report and cash collection.

• Making sure Occupational Safety & Health Policy at premises are followed and maintained.

• Implement/execute sales & promotion plans as and when required.

• Take necessary actions on suspicious activities within the premises.

• Any other legal assignments requested by management from time to time.

SHOP MANAGER (TOPPEN JB)

• Lead, train, motivate and manage outlet team in delivering best services in all departments.

• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.

• Ensure all team members observe and practice company’s policies and rules & regulations.

• Lead and work with the team to achieve monthly sales target of the shop.

• Plan and monitor stock delivering & processing.

• To ensure all Operational and Customer Service SOPs are followed within the shop.

• Manage and monitor product display arrangement as VM guideline.

• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.

• Manage and supervise all team members in the shop and attend to customer enquiries.

• Handle the overall shop operations and ensure consistency in the standard of retail operations.

• Analyzing sales data, shop performance in all aspects and update to Area Manager.

• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.

• Plan and execute stock take (routine, ad-hoc & annual) as and when required.

• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).

• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.

• Review and appraise staff performance to identify talents and retain staff.

• Ensure accurate tills report and cash collection.

• Making sure Occupational Safety & Health Policy at premises are followed and maintained.

• Implement/execute sales & promotion plans as and when required.

• Take necessary actions on suspicious activities within the premises.

• Any other legal assignments requested by management from time to time.

ASSISTANT SHOP MANAGER (MIDVALLEY SOUTHKEY JB)

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.

• Assist to ensure all team members observe and practice company’s policies and rules & regulations.

• Assist to lead and work with the team to achieve monthly sales target of the shop.

• Assist to monitor stock delivering & processing.

• To ensure all Operational and Customer Service SOPs are followed within the shop.

• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.

• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.

• Manage and supervise all team members in the shop and attend to customer enquiries.

• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.

• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.

• Assist in stock take (routine, ad-hoc & annual) as and when required.

• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).

• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.

• Review and appraise staff performance to identify talents and retain staff.

• Assist to ensure accurate tills report and cash collection.

• Implement/execute sales & promotion plans as and when required.

• Support Shop Manager to act on suspicious activities within the premises.

• Any other legal assignments requested by management from time to time.

Requirements:

• Shop Manager - At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.
• Assistant Shop Manager - At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
• At least a Certificate/Diploma in Retail Management or relevant discipline.
• Have passion and knowledge in sports is an advantage.
• Proven leadership and management skills (with minimum 10 pax).
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.