Shop Assistant (Pawnshop at KOTA BAHRU, KELANTAN)

Maxion; Kota Bharu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A pawnshop is looking for a Shop Assistant in Kota Bharu, Kelantan to provide excellent customer service, handle pawn and trade-in transactions, and maintain store cleanliness. No prior experience is necessary as training will be provided. Candidates must present a neat appearance and be available to work on weekends. This role offers an opportunity to be part of a professional team in a dynamic retail environment.

Qualifications

• Neat and professional appearance is essential.
• No experience required; training will be provided.
• Availability to work weekends (Saturday & Sunday).

Responsibilities

• Provide professional and courteous service to customers.
• Handle feedback and greet customers upon entry.
• Perform pawn and trade-in transactions.
• Inspect the value of items brought in by customers.
• Assist in stock handling and store cleanliness.

Education

SPM qualification

Job description

Shop Assistant (Pawnshop at KOTA BAHRU, KELANTAN)

• Provide professional and courteous service to all customers.
• Handle customer feedback, in the most appropriate manner, within operational guidelines.
• Greet and interact with all customers to determine their individual needs when they enter the store.
• Answers incoming calls as per operations standard.
• Inspecting items and assessing the value of items brought in by customers.

2. Perform Pawn and Trade-in Transactions

• Effectively communicates to customers on policy of the pawn and trade-in transactions.
• Perform pawn renewal and trade-in transactions.
• Handle all cash, bank transactions, voucher, and negotiable items in accordance with established policies, procedures, and practices.
• Proactively utilize customer service skills to achieve or exceed KPIs.
• Housekeeping of the store.
• Assist in maintaining outstanding store appearance.
• Labelling items, arranging merchandise displays, and ensuring that items are stored securely.

4. Administration/ Other assignment

• Assist in stock handling, stock-take and documentation.
• Assist in cleanliness and upkeep of the pawnshop.
• Assist with simple ordering for the store – stationery and pantry supplies.
• Any other tasks as assigned.

JOB REQUIREMENTS:

• At least SPM qualification.
• Given the nature of luxury retail, presenting a neat and professional appearance is important.
• No experiences are required; training will be provided.
• Must be able to work at weekends (Saturday & Sunday), off rest days at weekdays.

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