Shift Manager ( Ipoh Parade )

Berjaya Starbucks Coffee Company Sdn Bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent coffee shop chain in Ipoh, Malaysia, seeks a dedicated individual to manage day-to-day operations in a customer-oriented environment. Responsibilities include handling customer complaints, ensuring quality service, supervising staff, and maintaining inventory levels. Candidates must have at least 1 year of relevant experience, be friendly, sales-driven, and able to work shifts. The role offers various benefits including meal allowances, incentives, and career advancement opportunities.

Benefits

Meal Allowance - RM 5.00 per day

Sale performance Incentive

Overtime

Training and certification program

Fast career advancement

Medical coverage

Daily Meal Provided

EPF, Socso

Qualifications

• Minimum 1 year experience in a similar position.
• Able to work shifts including weekends.
• Possess own transport.

Responsibilities

• Manage day-to-day operations of the doughnut shop.
• Deliver high-quality service and handle customer complaints.
• Ensure appropriate staffing and inventory levels.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Motivate and cultivate team spirit.
• Supervise and train service staff.
• Adhere to standard operating procedures.
• Daily bank-in of sales money.

Skills

Communication in English

Communication in Bahasa

Sales driven

Friendly and engaging personality

Job description

Requirement

• Have minimum 1 years experience in similar position
• Application should be Malaysian citizens or hold relevant residence status
• Able to communicate well in English and Bahasa
• Have friendly & engaging personality
• Sales driven & results oriented
• Able to work on shifts including weekend, 6 days a week
• Possess own transport

Responsibility

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• To deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing, inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Constantly motivate & cultivate a team spirit in the outlets.
• Maintain utmost service standards and discipline/grooming among the service staff.
• Supervise and train service staff to standards of excellence.
• Adhere to company’s standard operating procedures.
• Daily bank-in of the sales money and ensure float is sufficient.
• Any other ad-hoc duties.

Benefits

• Meal Allowance - RM 5.00 per day
• Sale performance Incentive
• Overtime
• Training and certification program
• Fast career advancement
• Medical coverage
• Daily Meal Provided
• EPF, Socso