ServiceNow Developer

Sitecore Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading digital experience platform provider in Kuala Lumpur seeks a Software Engineer to develop and customize ServiceNow applications. The role entails building AI agents and managing workflows while ensuring high-quality support systems. Ideal candidates have 2+ years of experience with ServiceNow and excellent problem-solving skills. This position may require participation in on-call rotations and offers the opportunity to work with cutting-edge technologies.

Qualifications

• 2+ years of hands-on ServiceNow development and customization experience.
• Experience with Flow Designer and Service Portal widgets.
• Understanding of core ITSM/CSM modules.

Responsibilities

• Own end-to-end development of new features and customization of ServiceNow applications.
• Build AI agents and automate workflows.
• Participate in a 24x7 on-call rotation and scheduled work.

Skills

ServiceNow development and customization

Problem-solving skills

Collaboration

Communication

Tools

ServiceNow

C#

ASP.NET

React

Vue.js

Job description

Overview

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At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together.Our valuesguide how we lead, innovate, and connect.They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.Learn more atSitecore.com

About the Role

Sitecore’s ServiceNow engineering team builds and evolves the digital support ecosystem that our partners and customers rely on – Sitecore Support & Self-Service Portal, Sitecore Community, Sitecore Knowledge Base. Our team plays a critical role in enabling Sitecore’s global support organization to deliver high-quality, efficient services.

What You’ll Do

As a Software Engineer in this team, you’ll own the end-to-end development of the new features, customization of ServiceNow applications, crafting workflows, user interfaces and REST integrations with CRMs, inventory systems and other Sitecore infrastructure.

The ServiceNow team is at the forefront of introducing AI capabilities into Sitecore’s support workflows. You’ll have the opportunity to help build AI agents, intelligent knowledge recommendations, automated triage processes and many other AI capabilities and workflows that leverage latest LLM developments to streamline issue resolution and customer support. Beyond AI, the team tackles a wide variety of challenging enterprise-grade projects – from new application rollouts to performance tuning and security hardening.

To ensure continuous availability of our critical support systems, the role may require participation in a 24x7 on-call rotation, scheduled work on weekends or irregular shifts, all in compliance with local labor regulations.

What You’ll Need

• 2+ years of hands-on ServiceNow development and customization (server- and client-side scripting, Business Rules, Script Includes, UI Actions, Client Scripts, UI Policies, Update Sets, Import Sets, Transformation Maps, etc.)
• Experience with Flow Designer, building Service Portal widgets and UI Builder applications.
• Understanding of core ITSM/CSM modules (Case, Incident, Problem, Change, Request, Knowledge Management).
• Excellent problem-solving skills, clear written and verbal communication, ability to collaborate across the teams.
• Ability to participate in a 24x7 on-call rotation and occasional weekend or after-hours support.

Additional Skills That Set You Apart

• Experience in integrating ServiceNow with external systems (CRMs, Identity Providers, etc.) for inbound and outbound data flow.
• Hands-on integration of large language models (GPT-based agents, Azure OpenAI, Azure AI Search, etc.) into business workflows.
• ServiceNow Certified System Administrator, Certified Application Developer or other platform certifications.
• Experience with C# and ASP.NET
• Front-end development frameworks beyond ServiceNow (React, Vue.js, etc.)
• Performance tuning, security hardening and architecture design of high-volume enterprise ServiceNow instances.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a ServiceNow Developer?
• Which of the following programming languages are you experienced in?
• Which of the following front end development libraries and frameworks are you proficient in?
• Have you completed a ServiceNow Certified System Administrator certification?
• Have you completed a ServiceNow Certified Application Developer certification?

Computer Software & Networking 51-100 employees

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

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