Service Supervisor - Outdoor (IKS Merdeka)

Rentokil Initial; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service company in Malaysia is seeking a dedicated Service Manager to oversee operations in Malacca. The role involves planning service schedules, managing staff, and ensuring the highest quality of service delivery. Candidates should possess management experience, strong leadership skills, and proficiency in both English and Bahasa Malaysia. Benefits include a competitive salary with bonuses, comprehensive insurance, and retirement plans.

Benefits

Attractive salary and contractual bonus

Comprehensive insurance including health, life, and personal accident coverage

Retirement benefits and staff purchase plans

Qualifications

• Proven management experience is required.
• Ability to manage a team of 10 members.
• Willingness to travel and obtain Goods Delivery License (GDL) if shortlisted.

Responsibilities

• Manage and train service staff to improve service quality.
• Ensure team members provide quality and timely services.
• Conduct regular quality assurance checks and maintain accurate records.

Skills

Interpersonal skills

Leadership skills

Communication skills

Planning skills

Computer skills

Education

Diploma in a related discipline

Job description

Job Responsibilities

• Plan and check service schedules via in-house system.
• Manage and train service staff to improve service quality.
• Ensure team members provide quality and timely services as scheduled.
• Conduct regular quality assurance checks on completed services, dedicating 20% of supervision time to this.
• Perform quarterly field attachments with team members.
• Prepare and present weekly reviews of team members.
• Maintain accurate records of all service vehicles, including renewal of road tax, maintenance, repairs, fuel usage, and driver logs.
• Manage and control the branch's fleet cost-effectively, ensuring safety.
• Complete all new business within 10 working days from service agreement confirmation.
• Route ride each service team once every two months.

Stock Management

• Present monthly service capital expenditure requests to the Branch Manager.

Administration

• Ensure timely and accurate submission of reports to head office.
• Conduct quarterly formal meetings with technicians.
• Provide monthly status reports covering service status, customer issues, supervisor issues, and other concerns.

Staff Recruitment, Welfare & Development

• Recruit (with prior approval), induct, train, and effectively manage service staff.
• Maintain high staff morale and ensure understanding of company objectives and policies.

Quality Assurance & Training

• Ensure high competence levels among staff through ongoing training and support.
• Develop good customer relationships and own service issues.
• Address customer complaints within 24 hours.
• Audit Service Supervisors monthly and Service Technicians bi-monthly.

Health & Safety

• Handle chemicals safely and ensure staff safety.
• Inspect service vehicles monthly for roadworthiness and safety.
• Promote good and safe working practices by example.

Other Duties

• Maintain good relations with the sales team, providing feedback and support to achieve sales targets.
• Continuously improve knowledge of pest management through study, membership, courses, and practical experience.

Candidate Requirements

• Diploma in a related discipline with proven management experience.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage a team of 10 members.
• Positive, result-oriented, with good initiative and drive.
• Proficient in computer skills.
• Willing to travel and obtain Goods Delivery License (GDL) if shortlisted.
• Valid driving license and own vehicle; Malaysian or relevant resident status.

Highly Desirable Skills

• Excellent planning, management, and supervisory skills.
• Ability to multitask and build rapport at all levels.
• Multilingual in English and Bahasa Malaysia with clear communication skills.
• Commercial acumen.

Benefits

• Attractive salary and contractual bonus.
• Comprehensive insurance including health, life, and personal accident coverage.
• Retirement benefits and staff purchase plans.

Equal Opportunities

Rentokil Initial is committed to supporting all employees with equal opportunities and fostering an inclusive, diverse workplace environment.

Location: Rentokil Initial Malacca, No.13, Jalan IKS-M4, Taman IKS Merdeka, 75350 Batu Berendam, Melaka.