Service Readiness and Network Development Manager, ASEAN

ZF Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive supplier in Petaling Jaya, Malaysia, seeks a Service Readiness and Network Development Manager, ASEAN. The role requires over 10 years of experience in the automotive aftermarket, excellent project management, and communication skills. You will be responsible for implementing service processes and developing dealer capabilities in a flexible work environment.

Benefits

Global development opportunities

Flexible working environment

International challenges

Qualifications

• At least 10 years of related working experience in construction equipment, engine or automotive aftermarket.
• Familiar with construction equipment, engine or related automotive industrial products.
• Strong project management skills.
• Fluent English, written and verbal.

Responsibilities

• Implement Service Readiness Order process.
• Assess and analyze the service capabilities of different countries in the territory.
• Execute and follow up on OEMs field warranty and service cases.
• Development of Dealers including setting capability goals.
• Plan and execute industrial product & technical training.

Skills

Project management

Communication

Self-motivated

Ability to assess service capabilities

Job description

Overview

Req ID 82280 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.

About the Team

We are looking for a new colleague in the Service Team of Division Aftermarket at our location in Petaling Jaya, Malaysia.

What you can look forward to as a Service Readiness and Network Development Manager, ASEAN:

• Implement Service Readiness Order process
• Assess and analyze the service capabilities of different countries in the territory, identify the gaps, and develop the plan to close the gap
• Execute and follow up OEMs field warranty and service cases and service concept
• Development of Dealers (Service partner), including setting capability goals, implement development plans, planning dealer network coverage footprint, etc.
• Competence development planning and execution for both external partners and internal stakeholders
• Plan and execute industrial product & technical training program, monitor feedback and continuously optimization
• ZF system/portal content maintenance for service partner and pro-academy

Qualifications

• At least 10 years of related working experience in construction equipment, engine or automotive aftermarket.
• Familiar with construction equipment, engine or related automotive industrial products.
• Excellent communication skills across internal and external stakeholders
• Strong project management skills
• Independent, self-motivated, initiative, strong drive for results.
• Fluent English, written and verbal

Benefits

• Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment.
• Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all.
• Find Inspiration: Develop yourself in a team-oriented and supportive environment at ZF. Take on international challenges, be inspired by your colleagues and shape the future with us.

Be part of our ZF team as Service Readiness and Network Development Manager, ASEAN and apply now!

Contact

Jinyan Zhuang

[phone]