Service Process Optimization Lead

Zeal Group; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A prominent service optimization firm in Kuala Lumpur is seeking an experienced professional for service process optimization. Candidates should have a Bachelor's degree in a relevant field and over 3 years of experience in service process optimization and operations, preferably in financial or large internet companies. The position offers benefits such as medical, optical benefits, life insurance, and fitness subsidies.

Benefits

Medical Benefit

Optical Benefit

Life Insurance

Gym/Fitness Subsidy

Long Service Rewards

Qualifications

• Bachelor's degree or above in a relevant field.
• Over 3 years of experience in service process optimization.
• Experience with solution design in financial or large internet companies is preferred.

Responsibilities

• Develop service strategies based on user inbound scenarios.
• Analyze operational data to identify problems and bottlenecks.
• Collaborate across teams to implement and improve service processes.

Skills

Problem-solving abilities

Logical thinking

Collaboration skills

Framework building skills

Education

Bachelor's degree in finance, accounting, or economic management

Tools

Six Sigma

PMP project management

Job description

A prominent service optimization firm in Kuala Lumpur is seeking an experienced professional for service process optimization. Candidates should have a Bachelor's degree in a relevant field and over 3 years of experience in service process optimization and operations, preferably in financial or large internet companies. The position offers benefits such as medical, optical benefits, life insurance, and fitness subsidies.