SERVICE OPERATION EXECUTIVE (BUKIT RIMAU, SHAH ALAM)

Bakateam Sdn. Bhd. (Perodua 3S); Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A service center in Shah Alam seeks a dedicated Service Operation Executive to aid in managing overall service center activities. The ideal candidate must have a diploma with at least 2 years of experience in a service center, strong leadership, and communication skills. Responsibilities include assisting in achieving operational targets, managing inventory, and ensuring compliance with regulations. The role requires flexibility to work on weekends and public holidays. Benefits include annual leave, medical leave, and training opportunities.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Overtime Pay

Training Provided

Qualifications

• Minimum 2 years of experience with Perodua Service Centre or other relevant organizations.
• Strong leadership and communication skills.
• Ability to learn quickly and work in a fast-paced environment.

Responsibilities

• Assist SM in managing service center activities and achieving objectives.
• Ensure service center targets are met as per guidelines.
• Monitor warranty claim submissions and minimize pending vehicles.
• Communicate with staff to discuss customer feedback and improvements.
• Ensure compliance with service center regulations.

Skills

Leadership skills

Communication skills

Customer oriented

Computer literacy in MS Office

Education

Cert/Diploma

Job description

SERVICE OPERATION EXECUTIVE (BUKIT RIMAU, SHAH ALAM)

Cert/Diploma with minimum of 2 years of experience with Perodua Service Centre or other relevant organizations.

Strong leadership and communication skills.

Highly committed to achieving assigned goals.

Candidate who is dedicated to putting in extra effort to deliver outstanding results and support our team’s success.

Computer literacy in MS Office.

Customer oriented with good interpersonal and communication skills. Ability to learn quickly and work in a fast-paced environment.

Willing to work during weekends (Saturday & Sunday) and Public Holidays (if required)

Requirements

• Cert/Diploma with minimum of 2 years of experience with Perodua Service Centre or other relevant organizations.
• Strong leadership and communication skills.
• Highly committed to achieving assigned goals.
• Candidate who is dedicated to putting in extra effort to deliver outstanding results and support our team’s success.
• Computer literacy in MS Office.
• Customer oriented with good interpersonal and communication skills. Ability to learn quickly and work in a fast-paced environment.
• Willing to work during weekends (Saturday & Sunday) and Public Holidays (if required)

Responsibilities

• Responsible to assist SM for overall management of the service center activities and ensure the achievement of service center objectives.
• Ensure all target such as intake, sales/revenue, CSI, parts etc. are met as per guidelines.
• Responsible for the implementation and compliance of PSM standard at all time.
• Assist SM to lead and communicate with staff/team on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements in order to create a conducive working environment.
• Assist SM to create common, shared goals and motivate the team to support key initiatives and achieve their performance objectives.
• Assist SM to ensure that all the administrative requirements for the service center are fulfilled such as:
  • Relevant documents/system are being utilized and monitored accordingly.
  • Monitoring of warranty claim submission is administered.
  • Monitoring and minimizing quantity of pending vehicles.
  • Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions.
• Assist SM to deals with various external regulatory authorities regarding regulations and ensures service centers follow the regulations to avoid fines and complaints from the authorities concerned.
• Ensure that safe working practices are in place in order that there is no loss in down time, productivity, injuries and damage of company property/reputation.
• Cultivate customer service mind to all staff/team and always put customer satisfaction as highest priority.
• To perform any other duties specified by SM/HQ/GM.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Overtime Pay
• Training Provided