SERVICE MANAGER (AUTOMOBILE)

Marche Auto Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automobile service provider in Johor Bahru is seeking an experienced Service Manager to oversee operations in their car service department. The ideal candidate will have at least 5 years of supervisory experience in the automotive industry, strong technical knowledge of vehicles, and excellent leadership skills. Responsibilities include managing the service team, ensuring high quality in vehicle servicing, and liaising with customers, all while striving for exceptional customer satisfaction. Apply now to advance your career as a Service Manager.

Qualifications

• Minimum 5 years of experience as a Service Manager or supervisor in the automotive industry.
• Strong technical knowledge of automobile systems.
• Excellent communication and customer service skills.
• Ability to lead and motivate teams effectively.

Responsibilities

• Manage and lead the service team efficiently.
• Ensure quality standards in vehicle servicing and repairs.
• Liaise with customers for status updates on their vehicles.
• Monitor and manage inventory levels effectively.
• Implement systems to improve efficiency.

Skills

Customer service skills

Leadership abilities

Technical knowledge of automobile systems

Problem-solving skills

Inventory management

Job description

MARCHE AUTO SDN BHD is looking for an experienced Service Manager (Automobile) to join our team in Johor Bahru District, Johor. In this full‑time role, you will be responsible for overseeing the efficient and effective operation of our automobile service department, ensuring a high standard of customer satisfaction.

What you'll be doing

• Manage and lead the service team, including scheduling, task allocation, and performance reviews.
• Ensure all vehicle servicing and repairs are completed to a high standard and within agreed timelines.
• Liaise with customers to understand their needs and provide timely updates on the status of their vehicles.
• Monitor inventory levels of parts and supplies, and place orders as necessary.
• Implement and maintain processes and systems to improve efficiency and productivity.
• Identify opportunities for growth and make recommendations to the management team.
• Ensure compliance with all relevant regulations and safety standards.

What we're looking for

• Minimum 5 years of experience as a Service Manager or in a similar supervisory role in the automotive industry.
• Strong technical knowledge of automobile systems and components.
• Excellent customer service and communication skills.
• Ability to lead and motivate a team, and delegate tasks effectively.
• Proficient in inventory management and cost control.
• Problem‑solving and decision‑making skills.
• Familiarity with relevant industry regulations and safety standards.

About us

MARCHE AUTO SDN BHD is a franchise Perodua Dealer established in 2010 with around 50 employees supporting our customers. With over 20 years of experience, we are dedicated to delivering high‑quality service and exceptional customer satisfaction. Our team of skilled technicians and knowledgeable support staff works together to ensure our service department's smooth and efficient operation.

If you're ready to take the next step in your career, apply now to become our next Service Manager (Automobile).