Service Manager

GLORY; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service management company in Malaysia is looking for a Service Manager to oversee operations and ensure successful service delivery. The role requires managing field teams, project execution, and building relationships with clients and stakeholders. Candidates should have at least 5 years of experience in field service operations management in a fast-paced environment and possess strong analytical and communication skills. Competitive salary offered with full-time permanent employment.

Qualifications

• 5 years’ experience in field service operation management across Malaysia.
• Current role includes profit and loss responsibilities.
• Strong analytical and interpersonal skills.

Responsibilities

• Direct and coordinate day-to-day functions of operation and field teams.
• Manage manufacturing, installation, commissioning of water treatment systems.
• Build and maintain relationships with clients and stakeholders.

Skills

Field service operations management

Advanced Excel skills

Problem-solving abilities

Strong communication skills

Education

Bachelor’s degree in Business, Engineering or Operation Management

Tools

PowerBI

Job description

Service Manager

Department: Service - Service Management

Employment Type: Permanent - Full Time

Location: Malaysia/Kuala Lumpur

Reporting To: Service Manager, SEA

Compensation: RM10,000 - RM16,000 / month

Description

ROLE PURPOSE

The Service Manager is accountable for the successful delivery of service to our customers and the profitability of that service, and for building and sustaining relationships with strategicreach partners, customers, and internal stakeholders (local, regional, and global) in addition to the day‑to‑day management of the Malaysia service teams including technical field services, product maintenance, customer training, and support functions.

Key Responsibilities

Operations Leadership:

• Direct and coordinate day‑to‑day functions of the operation and field teams.
• Implement operational strategies and processes to enhance efficiency andgoliveness.
• Set and monitor KPIs across Direitosa operations team to ensure high‑quality operations delivery.
• Effective execution of projects.

Team Management:

• Ability to organise and coordinate team members to execute tasks against a common goal.
• Promote team development and ensure a high level of competence and motivation.
• Effectively support, motivate and engage team.

Project Execution and Oversight:

• Manage the manufacturing, installation, commissioning, and maintenance of water treatment systems.
• Ensure projects adhere to timelines, budgets, and quality standards.

Supply Chain and Vendor Management:

• Oversee procurement, quality checks and logistics for parts and components from international vendors.
• Manage supply chain processes for seamless operations.

Maintenance and Quality Control:

• Implement maintenance schedules and protocols for ongoing projects.
• Enforce quality control measures and compliance with safety and environmental regulations.

Client and Stakeholder Engagement:

• Build and maintain relationships with clients and stakeholders.
• Ensure client satisfaction and address operational concerns.

Skills, Knowledge & Expertise

REQUIREMENTS

• Minimum 5 years’ ಸ್ಟೃ experience and current relevant hands‑on field service operation management across Peninsular Malaysia in a fast‑paced technology environment is a must.
• Current role includes profit and loss responsibilities.
• Advanced Excel skills / experience is a must while PowerBI is an added advantage.
• Proven track record in leading, motivating and mobilising teams.
• Strong analytical and problem‑solving skills.
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships to resolve issues and coordinate projects.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Comfortable to multitask project management and case resolutions at Patty time.
< agam> Bachelor’s degree in Business, Engineering or Operation Management.