Service Hub Team Lead — Business Support

Sedgwick; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading risk management firm is seeking a Business Support - Team Lead to guide a dynamic team in Kuala Lumpur. This role requires proven leadership and communication skills, with a focus on operational excellence and team support. You will be responsible for managing workloads, improving productivity, and ensuring customer service quality. This position offers an opportunity to develop your career in a collaborative environment that values diversity and wellbeing.

Qualifications

• Proven leadership and team management experience.
• Strong communication and interpersonal skills.
• Ability to analyse workloads and improve productivity.

Responsibilities

• Lead and support a team, fostering collaboration.
• Monitor workloads and capacity.
• Manage Service Hub activities including new claims.

Skills

Leadership

Communication

Analytical skills

Operational reporting

Data reporting

Organizational skills

Job description

A leading risk management firm is seeking a Business Support - Team Lead to guide a dynamic team in Kuala Lumpur. This role requires proven leadership and communication skills, with a focus on operational excellence and team support. You will be responsible for managing workloads, improving productivity, and ensuring customer service quality. This position offers an opportunity to develop your career in a collaborative environment that values diversity and wellbeing.