Service Engineer

Carrier Climate Solutions Transportation; Kampung Baru Tanah Hitam Chemor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading climate solutions provider is hiring a Service Engineer to support clients in the Johor region. The candidate will manage after-sales services, conduct technical training, and prepare reports. Required qualifications include a degree in Mechanical or Electrical Engineering and at least three years of relevant experience. The role demands strong customer service skills and an understanding of HVAC systems, especially in data centers. Join us and make a difference in a dynamic and inclusive environment.

Benefits

Medical and health insurance benefits

Attractive allowances

Professional development opportunities

Great organizational culture

Qualifications

• Minimum 3 years of experience in service line.
• Good understanding of air conditioning systems.
• Experience preferably in a data center background.

Responsibilities

• Handle after-sales service market sales and achieve service targets.
• Attend customer site technical meetings and offer solutions.
• Prepare technical and chiller startup reports for customers.
• Conduct training for customers and internal technicians.
• Maintain effective communications with customers and team members.

Skills

Good customer service skills

Innovative mindset

Understanding of HVAC systems

Education

Bachelor's degree in Mechanical, Electrical & Electronic, Mechatronics or equivalent

Job description

Role: Service Engineer

Location: Taman Molek, Johor

Full/Part-Time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.

About The Role

As the Service Engineer for Carrier, you’ll be covering the Johor region in servicing our clients. You will be supported by a team of technicians and you are required to champion the customer relationship and engagement process.

Key Responsibilities

• Handle after‑sales service market sales and achieve service sales targets set by the company for the southern region.
• Attend technical meetings at the customer site and provide solutions.
• Review the forecast spare parts for repair work with Service Manager.
• Connect chillers to the Carrier Smart Service Platform, monitor chiller performance, and generate reports for customers.
• Prepare technical reports, chiller startup reports, and monthly comprehensive chiller reports for customers.
• Conduct chiller introduction and technical training for customers, contractors, and in‑house technicians.
• Attend to customers’ complaints and provide prompt service to meet customer satisfaction.
• Assist the Service Manager in handling operation‑related matters.
• Carry out EH&S responsibilities and job site inspection as required.
• Maintain effective communications with customers and field team members to better understand support requirements.
• Contact customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.
• Develop diverse product knowledge and perform diagnostic procedures.
• Analyze and interpret test information to resolve design/system related problems.

Requirements

We are looking for people who are innovative. If this is you, get in touch.

As a Minimum You Must Have

• A bachelor’s degree in Mechanical, Electrical & Electronic, Mechatronics or equivalent.
• Min 3 years of experience in a service line.
• Good customer service skills.
• Understanding of air conditioning within the HVAC field; preferably from a data centre background.

Benefits

• Committed to offering competitive benefit programs for all employees and enhancing them when necessary.
• Medical and health insurance benefits for peace of mind.
• Attractive allowances (mobile/transportation/petrol card) where applicable, subject to job profiles.
• Professional development opportunities to advance your career.
• Great organisational culture.
• Buddy system to assist in on‑the‑job training.

Our Commitment to You

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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