Service Desk Specialist: Tech Support & Customer Care

Centific; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider based in Penang, Malaysia is seeking a Technical Support Specialist to provide outstanding customer service and technical assistance. The ideal candidate will hold a Bachelor's degree and possess strong capabilities in data analysis and Microsoft Office products. Candidates should have at least 1 year of experience in business operations, with relevant experience in telecommunications being a plus. The role involves working from Tuesday to Saturday, 8am-5pm, in a dynamic team environment.

Qualifications

• 1+ years of experience working in a business operation role.
• 1+ years of experience in telecommunications, fixed line or VOIP is a plus.
• Strong capabilities in Microsoft Office products.
• Experience with Microsoft Dynamics365 ticketing tool is a plus.

Responsibilities

• Providing technical assistance to users via phone, email, or chat.
• Delivering excellent customer service by being patient and courteous.
• Utilizing a ticketing system to document user concerns and track issues.

Skills

Technical Support

Customer Service

Data Analysis

Microsoft Office

Microsoft Dynamics365

Education

Bachelor's degree in International Business, Intelligence Studies, Management Information Systems, or Computer Science

Tools

Microsoft Excel

PowerBI

Job description

A leading technology solutions provider based in Penang, Malaysia is seeking a Technical Support Specialist to provide outstanding customer service and technical assistance. The ideal candidate will hold a Bachelor's degree and possess strong capabilities in data analysis and Microsoft Office products. Candidates should have at least 1 year of experience in business operations, with relevant experience in telecommunications being a plus. The role involves working from Tuesday to Saturday, 8am-5pm, in a dynamic team environment.