Service Delivery Manager (Anti-Fraud)

Michael Page; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading tech security firm is seeking a Service Delivery Manager in Kuala Lumpur to oversee compliance-as-a-service solutions for clients in the banking and fintech sectors. With a focus on building and leading a team, the ideal candidate will have over 15 years of experience in project management and service delivery, particularly in large-scale enterprise environments. Candidates should possess strong knowledge in regulatory compliance, cloud platforms, and automation methodologies. Competitive remuneration package and opportunities for regional exposure.

Benefits

Competitive remuneration package

Qualifications

• Minimum of 15 years in service delivery and project management, especially for large-scale enterprise solutions.
• Experience with B2B SaaS and regulatory technology deployments.
• Strong understanding of compliance solutions like AML and fraud detection.

Responsibilities

• Manage service delivery and implementation of compliance solutions.
• Client management with banks and fintech companies.
• Build and lead a team for service delivery.

Skills

Service Delivery Management

Project Management

Stakeholder Management

Cloud Platforms (AWS, GCP, Azure)

Regulatory Compliance Knowledge

Automation

B2B SaaS

Tools

JIRA

Asana

MS Project

Job description

Responsibilities

• Service Delivery Management and the implementation for the company's Compliance-as-a-service solutions;
• Client and key management with companies from banks, regulators, fintech especially;
• Building and leading a team;
• Standarise deployment compliance with regulators;
• Cross-function collaborations etc.

Qualifications

• A minimum of 15 years in service delivery, project management especially in large-scale enterprise solutions deployments in financial service, banking or regulatory technology
• Strong background in B2B SaaS, on-premise and CaaS implementatons
• Experienced in working with global clients and strong regional stakeholder management skills
• Strong understanding of cloud platforms (AWS, GCP, Azure) and on-premise infrastructure
• Knowledge of AML, fraud detection, and regulatory compliance solutions
• Proficiency in project management tools (JIRA, Asana, MS Project)
• Experience in automation, DevOps, and process optimization methodologies

An international anti-fraud technology security company with good regional exposure and has its own bespoke software solutions.

You will be joining an international anti-fraud technology security company with good regional exposure and has its own bespoke software solutions to lead their Malaysia service delivery team.

Fast growing companyGood remuneration package

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .