Service Crew ( Setia City Mall )

Berjaya Starbucks Coffee Company Sdn Bhd; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee shop chain in Shah Alam is seeking individuals who can deliver excellent customer service with a warm, friendly demeanor. The role involves welcoming guests, maintaining cleanliness, and ensuring food safety and hygiene standards. Candidates should be proficient in spoken English and Malay, with at least one year of experience in customer service or relevant experience. This position also offers benefits like medical insurance, employee discounts, and opportunities for career advancement.

Benefits

Employee meals & Beverage

Paid leaves, Medical & Insurance

Learning & Career Advancement

Employee Discount

Uniform provided

Qualifications

• Good command of spoken English and Malay.
• No experience/At least 1 year of experience in customer service or relevant experience.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer service timely and friendly.
• Upsell promotional items.
• Maintain food hygiene and safety standards.
• Ensure outlet cleanliness.
• Execute other duties as assigned.

Skills

Spoken English

Spoken Malay

Customer service

Ability to work under pressure

Friendly demeanor

Job description

Requirement

• Good command of spoken English and Malay (additional to have)
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment
• No experience/At least 1 year of experience working in customer service or relevant experience in F&B

Responsibilities

• Welcome guests in a warm and friendly manner.
• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a pleasant dining experience.
• Upsell promotional items.
• Ensure that food hygiene and safety standards are maintained and comply.
• Maintain day to day outlet cleanliness.
• Execute any other duties as assigned.

Benefits

• Employee meals & Beverage
• Paid leaves, Medical & Insurance
• Learning & Career Advancement
• Employee Discount
• Uniform provided