Service Crew ( Pavilion Bukit Jalil )

Berjaya Starbucks Coffee Company Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee company in Kuala Lumpur is seeking individuals to join their team. The role involves welcoming guests, providing exceptional customer service, and maintaining high hygiene standards. Ideal candidates should have excellent communication skills in English and Malay, a cheerful demeanor, and the ability to work under pressure. Experience in customer service is a plus. The company offers employee meals, medical coverage, career advancement opportunities, and uniforms.

Benefits

Employee meals & beverages

Paid leave

Medical coverage

Learning & career advancement opportunities

Employee discount

Uniform provided

Qualifications

• Excellent customer service skills are essential.
• Good command of spoken English and Malay is preferred.
• Pleasant, friendly, and able to work under pressure.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer service to ensure a pleasant dining experience.
• Upsell promotional items.
• Maintain food hygiene and safety standards.
• Ensure outlet cleanliness.

Skills

Customer Service

Spoken English

Spoken Malay

Ability to work under pressure

Friendly demeanor

Job description

Requirements

• Excellent Customer Service
• Good command of spoken English and Malay (additional language skills preferred)
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment
• No prior experience required / At least 1 year of experience in customer service or relevant experience in F&B

Roles & Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer service to guests in a timely and friendly manner, ensuring diners a pleasant dining experience.
• Upsell promotional items.
• Ensure that food hygiene and safety standards are maintained and complied with.
• Maintain day-to-day outlet cleanliness.
• Execute any other duties as assigned.

Benefits

• Employee meals & beverages
• Paid leave, medical coverage & insurance
• Learning & career advancement opportunities
• Employee discount
• Uniform provided