Service Crew / Captain/ Supervisor

1-Group; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading restaurant chain in Malacca is looking for enthusiastic staff to deliver exceptional customer service while managing food and beverage orders. The ideal candidate will be fluent in English and Bahasa Malaysia, with Mandarin as a plus. Responsibilities include greeting guests, handling orders, and maintaining cleanliness while ensuring a positive dining experience. This position requires flexibility in working hours, including nights and weekends, and offers benefits like insurance coverage and duty meals.

Benefits

Insurance Coverage

Dental Benefit

Duty Meal

Qualifications

• Must be able to communicate in English and Bahasa Malaysia, Mandarin is an advantage.
• Flexibility to work nights, weekends, and holidays.
• Ability to stand for long hours in a fast-paced environment.

Responsibilities

• Greet customers and serve food and beverages with a positive attitude.
• Input orders into a POS system and handle payments accurately.
• Maintain cleanliness and adhere to food safety practices.

Skills

English proficiency

Bahasa Malaysia proficiency

Mandarin language skills

Customer service skills

Job description

Requirement

• Can speak in English & Bahasa Malaysia
• Mandarin language skills are considered an advantage
• Flexibility to work nights, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction

Responsibility

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a POS system and accept payment using a credit card reader or cash register, calculating change accurately and quickly, as required.
• Understand, follow and practice adherence to company policies, workplace safety standards, First In-First Out (FIFO) stock rotation, follows and promotes Food Safety practices, cleanliness and sanitation, and good housekeeping practices.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.
• To recommend and promote items on the menu or specials to guests.
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils.
• Communicate effectively with team members and management.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
• To perform other related duties as required by the outlet Manager.

Benefits

• Insurance Coverage
• Dental Benefit
• Duty Meal

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