Service Contracts & CRM Operations Specialist

Anton Paar Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technical service company in Malaysia is seeking a Service Administrator to manage tasks related to service management and customer service. The role involves operating ERP modules, overseeing inventory, and coordinating service interventions. Candidates should have an associate's degree or relevant experience in service administration and contract sales, along with strong organizational and communication skills. Proficiency in SAP and Microsoft Office Suite is essential. This position is crucial for ensuring smooth service operations and customer satisfaction.

Qualifications

• Minimum of 2 years of relevant experience in Service Administration and Contract Sales roles.
• Prior experience in a customer service or administrative support function.

Responsibilities

• Operate SAP ERP Modules for service management.
• Order spare parts and maintain stock inventory.
• Monitor service transactions in CRM and create delivery notes.
• Handle customer inquiries regarding service status.
• Manage service quotations and contracts.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Proficient in Microsoft Office Suite

Experience with ERP and CRM systems

Education

Associate's degree or diploma in Business Administration

Tools

SAP

CRM systems

Job description

A technical service company in Malaysia is seeking a Service Administrator to manage tasks related to service management and customer service. The role involves operating ERP modules, overseeing inventory, and coordinating service interventions. Candidates should have an associate's degree or relevant experience in service administration and contract sales, along with strong organizational and communication skills. Proficiency in SAP and Microsoft Office Suite is essential. This position is crucial for ensuring smooth service operations and customer satisfaction.