Service Clerk

Deka Marketing; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking candidates for an administrative role that involves providing excellent customer service, handling inquiries, and maintaining records. Applicants should possess at least SPM qualification and have basic skills in Bahasa Malaysia, Mandarin, and English. Fresh graduates are encouraged to apply. The role offers structured training, a day shift schedule, and a supportive work environment.

Benefits

Day shift

Parental leave

Monday to Friday schedule

Qualifications

• At least SPM qualification is preferred.
• Basic administrative skills are a must.
• Fresh graduates are welcome.

Responsibilities

• Attend to clients courteously and provide good customer service.
• Handle incoming phone calls, emails, and walk-in customers.
• Assist in invoicing and billing matters.
• Process orders, forms, and applications.
• Keep records of customer interactions and feedback.
• Maintain a good filing system for all documents.

Skills

Basic command in Bahasa Malaysia

Basic command in Mandarin

Basic command in English

Basic administrative skills

Education

SPM qualification and above

Job description

Requirements

• Preferably candidates who possessed at least SPM qualification and above.
• Preferably candidates who have basic command in Bahasa Malaysia, Mandarin, & English.
• Basic administrative skills are required.
• Basic training will be provided.
• Fresh graduates are highly welcome.

Responsibilities

• To attend to clients courteously and provide good customer service.
• Handle the incoming phone calls, emails and walk in customers.
• To assist in invoicing & billing matters.
• Process orders, forms, application and requests.
• Keeping records of customer interaction, feedback, complaint and comment for further improvement.
• To maintain good filing system and proper records of all documents.

Benefits

• Schedule
• Parental leave
• Day shift
• Monday to Friday
• Ability to commute/relocate:
• Kepong: Reliably commute or planning to relocate before starting work (Required)