Service Advisor Supervisor

PREEMINENT AUTO SDN BHD; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

An automotive service company in Kuala Lumpur is seeking a Service Supervisor to manage the service advisor team. The role includes ensuring high-quality customer service, monitoring KPIs, and handling escalated customer issues. Ideal candidates should have a diploma or degree in a relevant field and 3-5 years of experience in an automotive advisory role. Strong communication and leadership skills are essential, alongside knowledge of EV service procedures.

Qualifications

• 3–5 years’ experience in automotive service advisory or supervisory role.
• Knowledge of EV service procedures and automotive workflow preferred.
• Detail‑oriented, proactive, and committed to delivering excellent customer experience.

Responsibilities

• Supervise and mentor service advisors to provide professional customer service.
• Ensure accurate service bookings, documentation, and follow‑ups.
• Coordinate between customers, technicians, and parts team for smooth workflow.
• Monitor service KPIs such as turnaround time, customer satisfaction, and retention.
• Handle escalated customer concerns and resolve complaints efficiently.
• Ensure compliance with brand standards and dealership policies.
• Prepare reports on service performance, customer feedback, and advisor productivity.

Skills

Strong communication

Customer service

Leadership skills

Education

Diploma or degree in Automotive, Business, or related field

Job description

Supervise and mentor service advisors to provide professional customer service.

Ensure accurate service bookings, documentation, and follow‑ups.

Coordinate between customers, technicians, and parts team for smooth workflow.

Monitor service KPIs such as turnaround time, customer satisfaction, and retention.

Handle escalated customer concerns and resolve complaints efficiently.

Ensure compliance with brand standards and dealership policies.

Prepare reports on service performance, customer feedback, and advisor productivity.

Qualifications & Skills:

• Diploma or degree in Automotive, Business, or related field.
• 3–5 years’ experience in automotive service advisory or supervisory role.
• Strong communication, customer service, and leadership skills.
• Knowledge of EV service procedures and automotive workflow preferred.
• Detail‑oriented, proactive, and committed to delivering excellent customer experience.