SERVICE ADVISOR (PERODUA 3S BUKIT RIMAU S. ALAM)

Bakateam Sdn. Bhd. (Perodua 3S); Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service center in Shah Alam is looking for a Service Advisor to facilitate customer relations and ensure satisfaction with vehicle services. The ideal candidate must have at least a Certificate or Diploma in the Automotive field and possess over a year of relevant experience. Excellent command of English and Bahasa Malaysia, as well as strong interpersonal skills, are essential. Benefits include annual leave, medical leave, and training opportunities.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Qualifications

• Candidate must possess at least Certificate / Diploma in Automotive field.
• At least 1 year of working experience in the related field is required.
• Good command of written and spoken English and Bahasa Malaysia.

Responsibilities

• Greeting customers and understanding vehicle issues.
• Translating technical needs into clear estimates.
• Ensure overall customer satisfaction with after-sales service.
• Communicate with customers regarding services recommended.
• Conduct final inspection and vehicle handover.

Skills

Excellent customer service

Interpersonal skills

Communication skills

Ability to work under pressure

Basic automotive techniques

Education

Certificate / Diploma in Automotive field

Job description

SERVICE ADVISOR (PERODUA 3S BUKIT RIMAU S. ALAM)

Candidate must possess at least Certificate / Diploma / Advanced / Higher / Graduate Diploma in Automotive field.

At least 1 year of working experience in the related field is required for this position.

Good command of written and spoken in English and Bahasa Malaysia.

Excellent customer service, interpersonal, and communication skills.

Strong organizational, decision making, and problem-solving skills.

Able to advise and communicate with customers regarding vehicle situation.

Required Skill(s): Knowledge of dealing with complaints, basic knowledge of service automotive techniques, business systems, and basic computer skills.

Ability to work under pressure and tight deadline.

Able to work with minimum supervision, confident, dynamic, and customer-oriented attitude.

Must have a valid driving license and possess own transportation.

Able to work on weekends' (Saturday & Sunday) and during Public Holidays (If required).

Must willing to work at PERODUA 3S CENTER BUKIT RIMAU, SHAH ALAM.

Requirement

• Candidate must possess at least Certificate / Diploma / Advanced / Higher / Graduate Diploma in Automotive field.
• At least 1 year of working experience in the related field is required for this position.
• Good command of written and spoken in English and Bahasa Malaysia.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• Able to advise and communicate with customers regarding vehicle situation.
• Required Skill(s): Knowledge of dealing with complaints, basic knowledge of service automotive techniques, business systems, and basic computer skills.
• Ability to work under pressure and tight deadline.
• Able to work with minimum supervision, confident, dynamic, and customer-oriented attitude.
• Must have a valid driving license and possess own transportation.
• Able to work on weekends' (Saturday & Sunday) and during Public Holidays (If required).
• Must willing to work at PERODUA 3S CENTER BUKIT RIMAU, SHAH ALAM.

Responsibility

• Greeting customers and understanding vehicle issues.
• Translating technical needs into clear estimates (cost/time).
• Ensure overall customer satisfaction with after sales service.
• Ability to effectively communicate with customers regarding services recommended and performed.
• Prepares service estimates, sells routine maintenance / repair services, and conducts follow-ups regarding unsold services and customer inquiries.
• Performs opening and closing responsibilities.
• Schedules appointments, answers phone and collects funds for services performed.
• Conducting final inspection and vehicle handover. Scheduling repairs, explaining warranty/maintenance, and ensuring a positive service experience from drop-off to pick-up.

• Ad hoc duties as and when assigned.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .