Service Advisor (Automotive)

Munich Precision; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service centre in Malaysia is seeking a Customer Service Advisor to assist customers in repairing premium cars like BMW and Mercedes-Benz. The ideal candidate should possess strong interpersonal skills, a positive attitude, and the ability to handle appointment planning and invoicing. Technical knowledge is beneficial but not essential. The role requires accurate execution of tasks and flexibility to manage unexpected situations, ensuring customer satisfaction and trust.

Qualifications

• Strong interpersonal skills to assist customers.
• Well organized, capable of handling appointment planning.
• Good administration skills for invoicing and quotations.

Responsibilities

• Assist customers and create trusted relationships.
• Handle appointment planning and open repair orders.
• Execute tasks accurately and timely.

Skills

Interpersonal skills

Positive attitude

Friendly personality

Good administration skills

Phone skills

Keyboard skills

Job description

Customer Service Advisor at high quality automotive service centre in PJ repairing new generation BMW, Mercedes-Benz and other premium cars.

Service Advisor to assist customers and create trusted relationships. Having strong interpersonal skills, positive attitude and friendly personality.

Must be well organised, able to handle appointment planning, opening repair orders, quotations and discussions with customers, invoicing. Good administration skills.

Accurate and timely execution of tasks. Initiative and flexibility to handle unexpected situations. Good phone and keyboard skills.

Technical knowledge not essential but is an advantage.

Note: Salary range is a guide only, subject to interview.

Candidates selected for interview will be contacted.