Service Advisor (Automotive)

Penta Auto Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Bayan Lepas is looking for a Service Advisor to engage with customers about their vehicle's needs. Responsibilities include diagnosing vehicle issues, scheduling service appointments, and ensuring customer satisfaction. Candidates should hold a Certificate or Diploma and preferably have 1-2 years of experience in the automotive industry, although fresh graduates are welcome. This position comes with additional workshop incentives.

Benefits

Additional workshop incentive

Qualifications

• Certificate/Diploma holders are preferred for this role.
• 1 to 2 years work experience as a Service Advisor is preferred but fresh graduates are encouraged to apply.
• Candidates with internship experience in an automotive workshop will be given preference.

Responsibilities

• Greet customers and discuss their vehicle's issues and service needs.
• Explain recommended maintenance services and associated costs.
• Perform preliminary diagnostics and answer service-related questions.
• Schedule appointments for vehicle service and prepare work orders.
• Ensure customer satisfaction by resolving complaints.

Skills

Customer service

Communication

Problem-solving

Education

Certificate/Diploma from a recognized college/institution

Job description

Responsibilities

• Greet Customer & discuss their vehicle's issues, concerns, and/or routine service needs.
• Explain the recommended maintenance services, repairs and associated costs estimate to customers.
• Perform preliminary diagnostics by gathering info on vehicle symptoms and customers' complaints. Answer any questions regarding service/repairs informed by the customers.
• Prepare invoices & explain the detailed work done and actual costs of the services/repairs.

Service Coordination & Scheduling

• Schedule appointments for vehicle service, by ensuring optimal time management.
• Prepare detailed work orders for technicians with clear instructions.
• Inform the technicians' findings & recommendations to the customers, by notifying the work progress from time to time.

Customer Service & Follow up

• Ensure customer satisfaction by addressing concerns & resolving complaints effectively.
• Understand the vehicle warranty procedures in order to guide customers' vehicles in good order and condition.

Qualification & Experience

• Certificate/Diploma holders from a recognized college/institution.
• 1 to 2 years work experience as a Service Advisor in the automotive industry is preferred.
• Fresh graduates are encouraged to apply. Candidates with internship experience in an automotive workshop will be given preference.

Entitle to additional workshop incentive.