Senior Wireless Engineer – MRO ICT C&SI

Huawei Technologies (Malaysia) Sdn. Bhd; Kuching; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Technical Support Engineer. The role involves providing technical assistance in fault management and performance optimization for Wireless Network Elements (2G/3G/LTE/5G). Candidates should have over 5 years of experience in Wireless Network Operations, along with strong analytical and communication skills. A Bachelor's degree in Engineering or a related field is required. This position promises a challenging yet rewarding professional environment.

Qualifications

• Above 5 years of experience in Wireless Network Operations or Technical Delivery roles, preferably within telecom.
• In-depth knowledge of Wireless (2G/3G/4G/5G) systems and IP networking.
• Proven expertise in multi-domain integration.

Responsibilities

• Provide technical support for Wireless Network Elements.
• Coordinate troubleshooting and escalate unresolved issues.
• Prepare performance and fault analysis reports.

Skills

Fault diagnosis

Performance management

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s degree in Engineering or related field

Tools

Huawei tools

Network management platforms

Job description

Job Overview

Provide technical support in fault management, configuration, performance, and security management for Wireless Network Elements (2G/3G/LTE/5G)

Accurately assess fault complexity and coordinate multi-domain troubleshooting, escalating unresolved issues to the Huawei Technical Assistance Center (TAC) or vendor experts as required.

Collaborate with cross-domain teams (Wireless, IP, Transport/DWDM, and RF) to ensure efficient fault resolution, performance optimization, and network stability.

Ensure all activities comply with Service Level Agreements (SLAs) and meet Key Performance Indicators (KPIs).

Manage and resolve incidents and customer complaints escalated from Front Office (1st line) engineers.

Develop and execute restoration plans during critical or major network incidents.

Prepare and deliver regular performance and fault analysis reports (weekly, monthly) with trend insights and recommendations.

Produce Severe Incident Reports (SIR) and ad‑hoc reports within agreed timelines.

Develop and maintain Standard Operating Procedures (SOPs) for troubleshooting and share best practices within the team.

Provide on‑the‑job training and technical guidance to junior engineers to enhance team capability.

Qualifications

Bachelor’s degree in Engineering or a related field of study.

Above 5 years of experience in Wireless Network Operations or Technical Delivery roles, preferably within the telecom industry.

In‑depth knowledge of Wireless (2G/3G/4G/5G) systems, IP networking, DWDM transmission and RF principles.

Proven expertise in fault diagnosis, performance management, and multi‑domain integration.

Strong analytical, problem‑solving, and communication skills with a results‑driven mindset.

Ability to manage high‑pressure situations and deliver results within tight timelines.

Hands‑on experience with Huawei tools and network management platforms is a strong advantage.

Customer‑focused, with a commitment to delivering high‑quality service and operational excellence.