Senior Travel Consultant

EXO Travel; West Coast Division; Hybrid; MYR 200,000 - 250,000; Full time

Job summary

A leading travel consultancy located in Malaysia is seeking a Travel Consultant to handle client communication, create travel itineraries, and assist in bookings. The role requires a minimum of 3 years' experience in inbound operations within European and other English-speaking markets. Candidates will benefit from comprehensive medical coverage and flexible work arrangements while contributing to the company's sustainability initiatives.

Benefits

Medical, Dental, and Optical benefits

13th Month Salary

Quarterly Profit Sharing

Internal & External Knowledge training

Language classes offered

Qualifications

• Minimum 3 years of experience in Inbound Tour Operations for European and English speaking markets.
• Good attitude; hardworking with the ability to work as part of a team.
• Knowledge of responsible tourism is a plus.

Responsibilities

• Correspond with overseas travel agents and partners for accurate travel information.
• Advise and create travel itineraries for agents.
• Issue invoices and assist accounting regarding payment.

Skills

Good command of written and spoken English

Organizational skills

Teamwork

Leadership skills

Education

Bachelor’s Degree in Hospitality, Tourism, Business or related field

Tools

TourPlan

Job description

Open to accepting candidates from Sandakan/Sarawak

Position Overview

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European and other English Speaking markets. A good Travel Consultant is focused on providing the best service/advise to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel in his/her work and at the same time is supporting the Company Sustainability initiatives.

Responsibilities

1. Correspond with overseas travel agents and partners and provide accurate travel information
2. Advise and create Travel itineraries for agents
3. Make quotations/proposals and reconfirm bookings
4. Understand existing and new products offered by the Company
5. Work with Operations team to deliver optimal service on the ground
6. Issue invoices in timely manner & assist accounting in regards to payment
7. Following the company tools/system/standard operating procedure
8. Supporting the company Sustainability initiatives towards ethical tourism

Skills & Qualifications

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field.
• Good command of written and spoken English. Other foreign languages will be an added bonus
• Minimum 3 years of experience in Inbound Tour Operations in European & other English speaking market
• Good attitude, well organized, hardworking, with the ability to work as part of a team
• Knowledge of responsible tourism is a plus
• Leadership skills are an advantage for this role
• Experience using TourPlan is a great advantage

Benefits

• Medical (in-patient & out-patient), Dental, Optical, Mental Wellness and Annual Medical Check up
• 13th Month Salary for eligible employees & Quarterly Profit Sharing distribution
• Internal & External Knowledge training including Product Familiarisation and Inspections
• Language classes offered for Second Language (French, Spanish & English)
• Annual Company Trips
• Monthly sports activities, Monthly Lunches & Monthly Birthday celebration
• Flexible working style; work from home or from office