Senior Technical Lead — Field Service & Solutions

Ensign Infosecurity; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Malaysia seeks a Technical Expert to apply advanced engineering concepts, lead projects, and improve processes. The ideal candidate has a degree in Engineering or related fields and significant experience (6–10 years) in technical system installation and maintenance. Strong troubleshooting skills and the ability to mentor junior engineers are essential. This role requires independent work at customer sites and collaboration with cross-functional teams to ensure high-quality service delivery.

Qualifications

• Significant experience in installation, maintenance, and repair of technical systems or products (typically 6–10 years).
• Ability to guide and support junior engineers and technicians.
• Experience working independently at customer sites.

Responsibilities

• Apply in-depth knowledge of engineering discipline to solve complex technical problems.
• Lead and execute project steps within larger engineering projects.
• Contribute to ongoing improvement of engineering processes and service quality.

Skills

Strong diagnostic and troubleshooting skills

Customer management skills

Leadership and mentoring

Education

Degree or diploma in Engineering, Computer Science, Information Technology, or related field

Job description

A leading technology firm in Malaysia seeks a Technical Expert to apply advanced engineering concepts, lead projects, and improve processes. The ideal candidate has a degree in Engineering or related fields and significant experience (6–10 years) in technical system installation and maintenance. Strong troubleshooting skills and the ability to mentor junior engineers are essential. This role requires independent work at customer sites and collaboration with cross-functional teams to ensure high-quality service delivery.