Senior Technical Engineer – Unix

CTC GLOBAL SDN BHD; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading IT services company in Selangor seeks an experienced Technical Lead to provide advice and support to engineers. The role involves managing project implementations, troubleshooting UNIX systems, and ensuring timely submission of incident reports. Ideal candidates will have a degree in IT, experience in an IT environment, and relevant certifications. Competitive salary and benefits offered.

Qualifications

• Minimum 5 years of experience in an IT environment with knowledge of UNIX.
• Certification in Solaris System Administration is required.
• Experience with SAN zoning and disk management software.

Responsibilities

• Provides technical advice and support to engineers.
• Coordinates problem management and leads project implementation.
• Updates incident tickets in Field Service Management System.

Skills

Technical advice and support

Troubleshooting skills

Project management

Knowledge of UNIX systems

Ability to work independently

Education

Diploma/Degree in Information Technology

Tools

Solaris Systems

DNS and DHCP

Red Hat Virtualization

Job description

Responsibilities

• Provides technical advice and support to Level 1 and 2 Engineers.
• Customer support on-site and off-site.
• Provides remote troubleshooting if needed.
• Attends to high severity incidents on and off-site.
• Prepares and follow-up on incident reports.
• Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements.
• Reviews and submits incident reports in a timely manner.
• Coordinates with the technical team to prepare problem management reports.
• Monitors and ensures problem management reports are submitted in a timely manner.
• Leads problem management and resolution in the support products.
• Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist.
• Ensures project timely completion.
• Plans and reviews implementation timeline with project manager.
• Captures and updates project implementation technical issues for references.
• Assumes the Project Technical Lead role when required.
• Submits timesheet to reporting manager.
• Provides scope of work and man-days to pre-sales & sales teams (if required).
• Reviews problem management reports.
• Leads project implementation.
• Develops design configuration documentation.
• Reviews project deployment risks.
• Conducts technical sharing with Level 1 and 2 engineers.

Requirements

• Diploma/Degree in Information Technology or equivalent.
• Minimum 5 years related working experience in an IT related environment preferably with good knowledge of UNIX platform.
• Ability to work independently with minimum supervision.
• Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.
• Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
• Certification in Sun/Oracle Solaris 10 System Administrator (part 1&2), Sun/Oracle Solaris 10 Network Administrator and Oracle Solaris 11 System Administrator.
• Storage related technology on SAN zoning, I/O multipathing software, ZFS storage appliance, Dell EMC, HPE 3PAR, Hitachi Data Systems, NetApp and tape library.
• Knowledge of disk management software on Oracle (SVM/ZFS), IBM (LVM) and LINUX (LVM) administration, configuration, troubleshooting & implementation.
• Open source solutions: Red Hat Virtualization, OpenShift, OpenStack, CloudForms.