Senior Systems Engineer (Mobile Device Management)

Technology Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Selangor, Malaysia is seeking a Senior Systems Engineer to manage endpoint and patch management for smooth daily operations. The candidate will work with SaaS solutions to oversee software evaluation, deployment, and support. Responsibilities include providing Level 2 and Level 3 IT support, collaborating with stakeholders, and leading technical project execution to enhance system efficiency. Strong mobile device management and scripting skills are essential for this role, along with excellent communication abilities.

Qualifications

• Experience in endpoint management and patch management.
• Strong understanding of OS and application lifecycle management.
• Ability to troubleshoot complex technical issues.

Responsibilities

• Manage endpoint through SaaS solutions.
• Conduct software testing, deployment, and support.
• Provide Level 2 & 3 operational IT support.

Skills

Mobile device management

Patch management

Scripting skills

Collaboration

Communication

Tools

Jamf

Workspace One

Digicert

JumpCloud

Job description

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer‑centric and innovative values to join our growing team.

As the senior systems engineer, you will be responsible for endpoint and patch management in Grab to ensure smooth daily regional operations (Level 2 and 3) and management of tasks/projects for the business. You will need to have a background in mobile device management, patch management, operating system, and application lifecycle management. Additionally, they will need to have scripting skills. Furthermore, they must be able to collaborate excellently and communicate updates and resolutions to customers and other partners effectively.

The Critical Tasks You Will Perform

• Responsible for endpoint management via Software as a Service (SaaS) – SaaS based systems like Jamf, Workspace One, Digicert, and JumpCloud.
• Responsible for software evaluation, testing, endpoint deployment and post‑deployment support.
• Responsible for OS patch management and application lifecycle management.
• Document system configurations, procedures, and troubleshooting steps.
• Automation & Optimisation: Automate tasks to maintain operational efficiency on the platform we manage.
• Work with internal stakeholders, vendors, and cross‑functional teams to provide technical expertise and support.
• Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendors for operational support.
• Stay up‑to‑date with industry trends and latest technologies.
• Troubleshoot complex technical issues across different managed systems and platforms to ensure minimal downtime and optimal performance.
• Technical Project Execution: Lead the end‑to‑end implementation of endpoint deployments, ensuring high‑quality delivery of clearly‑defined outcomes and improving system efficiency.

You will report to the IT System Manager. This role is based onsite at Grab's office in Petaling Jaya, Malaysia.