Senior Store Sales Associate

Crocs, Inc.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative retail company in Malacca City is seeking a Retail Associate to deliver outstanding customer service and support daily store operations. Candidates must have at least 3 years of retail experience, be fluent in English, and be flexible to work shifts. The role demands teamwork and adherence to asset protection policies. This position emphasizes a collaborative environment and encourages input from all employees. Come join a dynamic team that values creativity and inclusivity.

Qualifications

• Minimum 3 years of working experience, preferably in retail.
• Must be 16 years or older.
• Fluent in English, proficiency in other languages is an advantage.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M. service model.
• Support team members in daily retail operations and adhere to policies and procedures.
• Contribute to a team environment by sharing suggestions and ideas.

Skills

Customer service

Team collaboration

Flexibility

Basic computer skills

Sales-driven techniques

Education

O Level or above

Tools

Point of Sale system

Microsoft Word

Microsoft Excel

Email

Job description

Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contributes to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• Must be 16 years or older
• Possess at least O Level or above
• Minimum 3 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail