Senior Specialist, Regional Marine Hub, Asia

QBE Insurance; Selangor; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global insurance provider in Selangor, Malaysia is seeking a Senior Specialist to support claims management strategies. This role requires at least 7 years of experience in insurance, with a strong focus on hull and machinery and cargo claims. The ideal candidate will have excellent organizational, communication, and analytical skills. Join us for a rewarding career where you can make an impact while enjoying comprehensive benefits, flexible working options, and a supportive work environment.

Benefits

Flex and hybrid working options

Paternity leaves matching with maternity leave

Access to online learning via LinkedIn Learning

Additional family care leaves

Internal appreciation program

Qualifications

• At least 7 years experience in insurance, with 5 years in hull and machinery and cargo claims.
• Strong ability to assess and follow up on recoverable amounts.
• Adept at maintaining client relationships and responding to client requests.

Responsibilities

• Support implementation of claims management strategies.
• Contribute to process improvements in claims systems.
• Ensure legitimate claims are paid according to policy conditions.

Skills

Organizational skills

Communication skills

Analytical skills

Negotiation skills

Knowledge of insurance industry

Job description

Senior Specialist, Regional Marine Hub, Asia

Support the implementation of claims management strategies and objectives for the region / branch.

Maintain current knowledge of insurance guidelines and policy changes and modifications.

Contribute to the refinement of processes and procedures to improve Claims systems and procedures.

Approve claims within appropriate authority levels.

Maintain good client relationships with the insured, agents, service providers and the general public.

Respond to client requests in accordance with service standards.

Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.

Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.

Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership.

May supervise the investigation and settlement of all claims within the team.

About You:

At least 7 years experience in insurance with at least 5 years experience in hull and machinery and cargo claims.

Organizational and communication skills.

Analytical and negotiation skill

Strong knowledge of insurance industry and claims processes calls.

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Excited to share our comprehensive benefits package at QBE!

🌟 Flex and hybrid working options and Work from home policy

👨👩👧 Paternity leaves matching with maternity leave

🌍 Globally, access to online learning via LinkedIn Learning

👪 On top of annual leaves, 3 additional days off (Family care leaves)

🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth!

#EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.