Senior SAP FICO Operations Analyst

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is seeking a Lead Analyst for Operations focusing on SAP FICO support. The ideal candidate will act as the first line of support, handling user incidents and service requests, providing solutions within agreed Service Level Agreements. A Bachelor's degree in Finance or IT, along with strong knowledge of SAP FICO modules and related skills, are essential. Excellent communication and interpersonal skills are required for effective stakeholder engagement.

Qualifications

• Bachelor’s degree in accounting, Finance, IT or a related field is required.
• Experience using ITSM tools will be an advantage.
• Strong understanding of SAP FICO modules and their integration.

Responsibilities

• Act as the first line of support for users.
• Communicate with users to log, categorize, and prioritize incidents.
• Provide solutions or workarounds to resolve tickets.

Skills

Financial Accounting

Controlling

Interpersonal skills

Troubleshooting

Communication

Education

Bachelor’s degree in accounting, Finance, IT or related field

SAP Certifications (Financial Accounting or Management Accounting)

Tools

Microsoft Office

SAP FICO

Job description

A leading financial services company in Kuala Lumpur is seeking a Lead Analyst for Operations focusing on SAP FICO support. The ideal candidate will act as the first line of support, handling user incidents and service requests, providing solutions within agreed Service Level Agreements. A Bachelor's degree in Finance or IT, along with strong knowledge of SAP FICO modules and related skills, are essential. Excellent communication and interpersonal skills are required for effective stakeholder engagement.