Senior Salesforce Support Engineer

Kliqxe; Remote; MYR 60,000 - 80,000; Full time

Job summary

A Salesforce partner specializing in Manufacturing seeks a Salesforce Support Engineer. You will monitor system health, provide support, and troubleshoot issues on the Salesforce CRM system. The ideal candidate should have at least 3 years of experience in Salesforce administration, strong analytical skills, and proficiency in SOQL. Join a dynamic team and contribute to impactful projects in a fast-paced environment.

Qualifications

• Minimum 3+ years of experience in Salesforce administration/support.
• Strong analytical and problem-solving skills.
• Proficiency in SOQL and Salesforce diagnostic tools.

Responsibilities

• Monitor system health and data integrity.
• Provide first and second level support on Salesforce.
• Troubleshoot incidents and document solutions.

Skills

Analytical skills

Problem-solving

Salesforce administration

SOQL proficiency

Technical communication

Education

Salesforce Administrator Certification

Tools

Data Loader

Workbench

Job description

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Kliqxe is a Salesforce partner making serious noise specifically within the Manufacturing and Distribution industries (One of the fastest growing verticals for Salesforce) and one of the only partners in the world that focus on these industries exclusively! Because of that, we’re really picking up the pace and need help!

What does this mean:

We believe we’re working on some of the most interesting and challenging projects in the industry. Our ethos is driven by our belief of ‘Salesforce is a Platform’ and you can pretty much do anything with it.

What we’re looking for:

We are looking for a highly capable Salesforce Support Engineer to help us facilitate customer success by helping our customers overcome complex technical challenges on the Salesforce CRM system. To ensure success as a support engineer, you should possess strong analytical and troubleshooting skills, good understanding of the Salesforce ecosystem and the ability to work in a fast-paced environment.

Your role and responsibilities:

• Monitor system health, performance, and data integrity; proactively identify and mitigate risks
• Provide first and second level support for customers on the Salesforce platform (Sales, Service, Experience, Marketing, Industries)
• Perform daily tasks following an established process for tracking support tickets and resolutions
• Adhere to response and escalation SLAs and expectations
• Be the point of contact for support-related requests and inquiries.
• Troubleshooting incidents and documenting the solutions.
• Liaise and work closely with the internal team on escalated technical issues.
• Assist with functional configurations including but not limited to: creating and modifying Users,
• Fields, Validation Rules, Flows, Automated Alerts, Field Updates, Page Layouts, Approval Rules
• Stay updated on the platform’s new tools, capabilities, and updates.
• Having the flexibility in working across different time zones supporting clients across the EMEA and ASEAN regions

Required Technical and Professional Expertise:

• Minimum 3+ years of experience in Salesforce administration / support
• Strong analytical and problem-solving with the ability to perform root-cause analysis
• Proficiency in SOQL, debugging logs, and Salesforce diagnostic tools
• Experience troubleshooting flows, validation rules, and integrations
• Exposure to the Salesforce eco-systems (Sales, Service, Experience, etc.).
• Ability to facilitate and communicate effectively with stakeholders.
• Hands on experience with Data Loader, Workbench or similar tools
• Strong analytical and troubleshooting skills.
• Salesforce Administrator Certification is a plus
• Organised and detail oriented.

Good to have:

• Knowledge or hands-on experience with Salesforce Agentforce & Account Engagement
• Ability to write basic Apex or Lightning Web Component (LWC) fixes, or troubleshoot existing code when required

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