Senior Sales Retail [immediate Hiring]

Tetap Hangat; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A fashion retail company in Kuala Lumpur is seeking a customer service and sales associate. The role requires excellent communication skills in English and Malay, a passion for fashion, and experience in retail or customer service. Responsibilities include assisting customers, achieving sales targets, maintaining store presentation, and handling transactions. The position offers flexible working hours and incentives. A high school diploma is required, with further education in related fields being an advantage.

Benefits

Allowance provided

Basic salary with attractive incentives

Training provided

EPF and SOCSO

No overtime required

Qualifications

• Excellent communication and interpersonal skills.
• Fluent in English and Malay.
• Previous retail or customer service experience preferred.
• Passion for fashion and product knowledge.
• Able to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers warmly and assist with fashion selections.
• Deliver an exceptional in-store experience through active listening.
• Achieve individual and store sales targets.
• Handle inquiries, exchanges, and returns professionally.
• Maintain visual merchandising and store display standards.
• Process sales transactions accurately using the POS system.
• Assist in daily opening and closing procedures.
• Collaborate effectively with colleagues to achieve sales goals.

Skills

Excellent communication skills

Interpersonal skills

Fluency in English

Fluency in Malay

Proactive attitude

Passion for fashion

Education

High school SPM or equivalent

Further education in Fashion, Retail, or Business

Job description

Excellent communication and interpersonal skills, English and Malay be fluent.

High school SPM or equivalent; further education in Fashion, Retail, or Business is an advantage.

Previous retail or customer service experience preferred (fashion retail experience highly desirable).

Passion for fashion and strong product knowledge.

Reliable, proactive, and able to work flexible hours, including weekends and holidays.

Requirement

• Excellent communication and interpersonal skills, English and Malay be fluent.
• High school SPM or equivalent; further education in Fashion, Retail, or Business is an advantage.
• Previous retail or customer service experience preferred (fashion retail experience highly desirable).
• Passion for fashion and strong product knowledge.
• Reliable, proactive, and able to work flexible hours, including weekends and holidays.

Responsibility

Key Responsibilities:

Customer Service & Sales

Greet customers warmly and assist them in selecting fashion items that meet their style and needs.

Deliver an exceptional in-store experience through active listening and personalized recommendations.

Achieve individual and store sales targets through effective selling techniques and upselling.

Handle customer inquiries, exchanges, and returns in a professional and friendly manner.

Store Presentation & Merchandising

Maintain visual merchandising and store display standards according to brand guidelines.

Ensure products are properly tagged, folded, steamed, and organized.

Replenish stock on the sales floor and inform management of low inventory levels.

Operations & Compliance

Process sales transactions accurately using the POS system.

Assist in daily opening and closing procedures.

Follow all company policies, including loss prevention and health and safety guidelines.

Teamwork & Communication

Collaborate effectively with colleagues to achieve sales and customer satisfaction goals.

Participate in team meetings, product training, and promotional activities.

Communicate customer feedback and store issues to the supervisor or manager.

Benefits

• allowance provided
• basic with attractive incentives
• training provided
• EPF SOCSO
• no OT needed