Senior Sales Operations Specialist

51talk; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading online education company in Kuala Lumpur is seeking a Sales Operations Specialist to enhance user growth through effective collaboration with Marketing and Sales teams. The role involves managing referral programs, optimizing sales processes, and utilizing data analytics to track key performance metrics. Candidates should possess a relevant degree and 3-5 years of experience in related fields, with proficiency in Mandarin and English. Join us for career growth opportunities and impactful projects in an international environment.

Benefits

Career growth opportunities

Cross-functional exposure

International work environment

Qualifications

• 3–5 years of relevant experience in sales operations, marketing operations, or user growth.
• Ability to collaborate cross-functionally to achieve results.
• Proficiency in English and Mandarin to communicate with clients.

Responsibilities

• Collaborate closely with Marketing and Sales teams on lead allocation.
• Design and execute referral campaigns to generate new leads.
• Optimize sales processes and design team incentives.
• Build dashboards to track acquisition metrics and propose improvements.

Skills

Analytical skills

Communication skills

Proficiency in Excel

CRM tools proficiency

Proficient in Mandarin

Education

Bachelor’s degree or above in Marketing, Business, Operations, or related fields

Tools

CRM

Business Intelligence tools

Job description

What You’ll Do

• Lead Conversion Efficiency: Collaborate closely with Marketing and Sales teams to ensure efficient lead allocation and follow-up.
• Referral Program Management: Design and execute referral campaigns (rewards, free classes, community initiatives) to activate existing users and generate new leads.
• Sales Process & Incentives: Optimize sales SOPs and design incentive programs to boost team performance.
• Data-Driven Optimization: Build acquisition dashboards, track conversion rates, CAC, and ROI, and propose actionable improvements.

What We’re Looking For

• Bachelor’s degree or above in Marketing, Business, Operations, or related fields.
• 3–5 years of relevant experience in sales operations, marketing operations, or user growth.
• Strong analytical skills; proficient in Excel / CRM / BI tools.
• Excellent communication and cross-functional collaboration skills; ability to turn plans into results.
• Proficiency in English and Mandarin; Bahasa Malaysia is a plus. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Why Join Us?

• Direct Impact: Take ownership of acquisition and referral projects that directly influence user growth and revenue.
• Cross-Functional Exposure: Work closely with Marketing, Sales, Service, and Product teams to gain full lifecycle experience.
• Career Growth: Opportunity to advance to Sales Operations Manager, leading a team and owning regional growth initiatives.
• International Environment: Collaborate with HQ and teams across different countries for global exposure.

📩 If you’re excited to leverage your data skills, operational mindset, and execution power to drive real business growth, we’d love to meet you!