Senior Retail Operation Executive

Carlo Rino Group Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur seeks a Retail Operations Executive to lead and motivate the retail team towards achieving sales targets. The role involves performance monitoring, liaising with mall management for promotions, and executing merchandising strategies. Ideal candidates should hold a diploma in Business Management or Marketing and have a minimum of three years of experience in retail sales or marketing, along with strong communication skills in English and Bahasa Malaysia.

Qualifications

• Minimum of 3 years of working experience in sales or marketing, preferably within the retail industry.
• Proficient in English and Bahasa Malaysia (written and verbal). Proficiency in Bahasa Cina is a plus.

Responsibilities

• Lead and motivate retail team to achieve sales targets.
• Monitor and evaluate performance of the retail team.
• Serve as a point of contact for mall management.
• Develop and execute effective merchandising and promotional strategies.
• Monitor and analyze stock data for replenishment planning.

Skills

Strong communication skills

Negotiation skills

Interpersonal skills

Ability to work independently

Teamwork

Education

Diploma in Business Management or Marketing

Job description

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Lead and motivate retail team to achieve sales targets, with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service

2. People Management

Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale

Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality

Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements

3. Liaison with Mall Management

Serve as a point of contact for mall management and coordinate mall-wide promotions, events, and initiatives

Support the execution of in-mall marketing campaigns and store events to drive foot traffic and sales

4. Communication

Practice top-down and bottom-up communication to ensure business priorities, brand objectives, marketing initiatives and sales targets are well delivered

Develop and execute effective merchandising & promotional strategies to enhance brand visibility, optimal product assortment, presentation, and placement

Ensure retail team adhere to visual merchandising standards and ensure appealing product display

6. Inventory Management

Monitor and analyze stock data, including sales trends, demand forecasting, and lead the team to facilitate accurate replenishment planning

Job Requirements:

Candidate must possess at least Diploma in Business Management, Marketing, or equivalent

Minimum of 3 years of working experience in sales or marketing, preferably within retail industry

Proficient in English and Bahasa Malaysia (written and verbal). Proficiency in Bahasa Cina is a plus

Strong communication, negotiation, and interpersonal skills

Ability to work independently and as part of a team

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have in the retail industry?
• Are you willing to travel for this role when required?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?

Retail & Consumer Products 101-1,000 employees

What can I earn as a Retail Operations Executive