Senior QA Specialist

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global management consulting firm in Kuala Lumpur is seeking a Senior QA/QC Specialist. In this role, you will own quality-management standards, perform quality audits, and analyze data trends to enhance service quality. Ideal candidates have 3-5 years of experience in QA/QC, strong auditing skills, and proficiency in both Google Workspace and MS Office. The position offers a competitive salary along with opportunities for professional development and career growth.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Training and learning resources

Qualifications

• 3-5 years in QA/QC, quality management, or operations support.
• Strong auditing, scoring logic, and data analysis skills.
• Experience in workflow optimization and SOP writing is a plus.

Responsibilities

• Own quality-management standards and ensure consistent high-quality operations.
• Analyze QA/QC data and identify trends and errors.
• Work with teams to understand workflow challenges.

Skills

Auditing

Data analysis

Problem-solving

Written communication

Attention to detail

Tools

Google Workspace

MS Office

Visualization tools

Job description

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Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Role Overview – Senior QA/QC Specialist

• Own quality-management standards and ensure consistent high-quality operations across regions and systems.
• Perform quality audits, analyze quality trends, and recommend improvements.
• Partner with business teams to elevate service quality and support scalable growth.

Key Responsibilities

1. Quality Review & Standards

• Maintain quality standards, audit guidelines, and scoring frameworks.
• Conduct daily quality reviews of communications and workflows.
• Update benchmarks to align with system/process changes.

2. Data Analysis & Improvement

• Analyze QA/QC data and identify key trends and errors.
• Suggest process, skill, or system improvements.
• Support preparation of quality reports and action plans.

3. Collaboration & Process Enhancements

• Work with teams to understand workflow challenges.
• Assist quality validation/testing before rollout.
• Provide insights and proposals in cross-team meetings.

4. Coaching & Enablement

• Deliver targeted coaching based on QA findings.
• Improve SOPs, FAQs, and training materials.
• Support workshops and knowledge-building programs.

5. Regional Quality Management

• Help maintain consistent quality standards across regions.
• Promote quality culture with regional leaders.
• Track quality goals and improvement initiatives.

Qualifications

• 3–5 years in QA/QC, quality management, or operations support.
• Strong auditing, scoring logic, and data analysis skills.
• Excellent problem-solving and written communication.
• Experience in workflow optimization and SOP writing is a plus.
• Proficient in Google Workspace/MS Office; visualization tools preferred.
• Strong English communication and attention to detail.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Training and learning resources.

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