Senior Project Specialist

Razer; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the payment industry is looking for a Channel & Merchant Success Specialist to drive growth and satisfaction within their partner network. This entry-level role offers the chance to develop key skills in business partnerships and merchant success while working in a dynamic environment.

Qualifications

• Entry-level position; relevant coursework or internship in Fintech is a plus.
• Knowledge of the payment industry is advantageous.
• Ability to work independently and in teams in a fast-paced environment.

Responsibilities

• Support channel partnerships and merchant success.
• Build and maintain relationships with channel partners.
• Analyze merchant data for improvement and prepare performance reports.

Skills

Communication

Analytical mindset

Project management

Problem-solving

Education

Diploma or higher in Business, IT, Marketing, or related fields

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a team located on 5 continents. Razer is also a great place to work, providing a unique, gamer-centric #LifeAtRazer experience that fosters accelerated personal and professional growth.

Job Responsibilities : Our payment company is seeking a Channel & Merchant Success Specialist to support our team, focusing on channel partnerships and merchant success. This role is crucial for driving growth, retention, and satisfaction within our partner and merchant network. We seek an individual passionate about the payment industry, eager to contribute to our company's success.

Essential Duties and Responsibilities

• Channel Expansion & Product Optimization
• Identify, evaluate, and prioritize potential channel partners aligned with strategic objectives and market trends.
• Build and maintain strong relationships with channel partners, including negotiating commercial and contract terms.
• Collaborate with cross-functional teams to develop channel programs to increase engagement and sales.
• Monitor and analyze channel performance metrics, identify improvements, and implement corrective actions.
• Create materials, presentations, and guidelines to support sales efforts.

• Business Partnership & Account Management
• Nurture relationships with key partners, conduct regular reviews, and address performance issues.
• Foster collaboration with partners, negotiate contracts, and ensure satisfaction through regular check-ins.
• Coordinate with teams to meet project deliverables within timelines.
• Educate partners on product and market trends to enhance sales effectiveness.

• Merchant Success & Business Analysis
• Develop and implement merchant health metrics, collaborating with data teams to improve dashboards.
• Analyze merchant data to identify areas for improvement, offering strategic insights.
• Work with business teams and high-value merchants to understand needs and improve satisfaction.
• Prepare performance reports and actionable insights.
• Conduct competitive analysis to inform growth strategies.

Pre-Requisites :

• Diploma or higher in Business, IT, Marketing, or related fields.
• Entry-level; relevant coursework or internship in Fintech is a plus.
• Knowledge of the payment industry is advantageous.
• Ability to work independently and in teams in a fast-paced environment.
• Strong communication, presentation, and interpersonal skills.
• Experience in project management, reporting, and collaboration.
• Analytical mindset, strategic thinking, and problem-solving skills.

Are you game?