Senior Project Sales Manager (Tiles)

Guocera Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tile company in Selangor is seeking a dynamic leader to manage the Private and GLC Teams. This role involves overseeing performance, addressing customer complaints, and building relationships with developers and key stakeholders. Candidates should have a Bachelor's degree and strong leadership, communication, and negotiation skills. Familiarity with architectural tiles is an advantage. This position offers an opportunity to drive high performance and improve market positioning.,

Qualifications

• Bachelor's Degree in a relevant field is mandatory.
• Familiarity with architectural tiles and project documentation is an advantage.
• Strong connection with developers and contractors is essential.

Responsibilities

• Lead and oversee the performance of Private Team and GLC Team.
• Build relationships with developers and key stakeholders.
• Address customer complaints and product quality issues.

Skills

Leadership skills

Communication skills

Interpersonal skills

Analytical mindset

Negotiation skills

Education

Bachelor’s Degree in Business Administration, Engineering, Marketing, or related field

Tools

Project management tools

Job description

Responsibilities

• Lead and oversee the performance and development of the Private Team and GLC Team. Ensure alignment with company objectives, sales targets, and customer service standards.
• Provide clear direction, regular coaching, and hands-on support to both teams to drive high performance and continuous improvement.
• Build and nurture strong, long-term relationships with developers that support and benefit both the Private and GLC Teams.
• Work closely with key stakeholders in the developer segment to position our brand as a preferred tile partner for all projects, from planning through to execution.
• Provide support to the Private & GLC Team in addressing tile complaints, delivery issues, and collection matters.
• Attend to customer enquiries and ensure timely and professional responses.
• Address customer complaints promptly and professionally.
• Be accountable for evaluating and approving customer claims related to product quality and delivery.
• Ensure a solution-oriented and ethical approach when handling site-related complaints.
• Continuously update product and technical knowledge.
• Educate distributors, developers, and architects to minimize product-related complaints and enhance confidence in our offerings.
• Stay informed on market trends, competitor activities, and customer preferences to provide valuable insights that support strategic decision-making and improve market positioning.
• Act as a Brand Ambassador by actively implementing the company’s promotional and publicity programs.
• Uphold a professional and positive brand image in all engagements.
• Maintain accurate and timely updates of the CRM system and sales pipelines.
• Submit required reports as per management guidelines.
• Undertake additional tasks and assignments as directed by Management from time to time.

Job Requirements

• Bachelor’s Degree in Business Administration, Engineering, Marketing, or any related field.
• Familiarity with architectural tiles, building materials, and project documentation is an advantage.
• Solid understanding of the full project development process and ecosystem.
• Strong connection with key stakeholders, developers, architects, strategic partners and contractors.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in utilizing project management tools and software to drive project execution and reporting.
• Ability to thrive in high-pressure environments and consistently meet tight deadlines.
• Strong analytical mindset with excellent problem-solving skills and attention to detail.
• Strong negotiation and persuasion skills to secure specifications, close deals, and resolve objections.