Senior Production Services Analyst

RBC Shared Services Malaysia Sdn Bhd; Putrajaya; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services company in Putrajaya is looking for a Generative AI Engineer. This role involves ensuring high system availability and proactive application governance. Candidates should have a strong background in Generative AI, PostgreSQL, and container deployments. A Bachelor's degree is required. The position offers flexible working arrangements and competitive total rewards, fostering personal and professional development within a collaborative team environment.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

World-class training program

Qualifications

• Experience with Generative AI and understanding of LLM usage via API gateways.
• Ability to write database statements on-the-fly.
• Experience in code deployments and job executions in Databricks.
• Familiarity with containerized deployments and pod management.

Responsibilities

• Ensure maximum system availability and respond to issues promptly.
• Drive governance and IT initiatives for applications.
• Liaise between Business and Technology groups.
• Provide incident and problem management to stakeholders.

Skills

Generative AI understanding

PostgreSQL experience

Scripting skills (Python)

Containerized deployments

Analytical thinking

Education

Bachelor of Science degree

Tools

Dynatrace

Grafana

Pagerduty

ITRS

Confluence

Jira

Job description

Responsibilities

Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests.

Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives.

Leverage automation to drive efficiency and to improve the soundness of our operating environment.

Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices.

Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives.

Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white‑glove service to our business users.

Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow‑the‑sun operating model.

Qualifications

What do you need to succeed?

Must-have

Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie Dynatrace, Grafana, Pagerduty, ITRS)

Experience with PostgreSQL or other equivalent relational database. Ability to write on the fly database statements.

Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python).

Experience and knowledge of containerized deployments and management of pods and configurations.

Bachelor of Science degree or equivalent.

Nice-to-have

Disciplined approach to document all processes, issues and user stores in Confluence and Jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.

Exposure to Capital Markets or Investment Banking.

Experience with Intelligent Operations and AI Ops.

Experience with the ITIL Incident, Problem, Change Management platform such as ServiceBenefits What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

Opportunities to work with the best in the field.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Flexible working options fully supported.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Generative AI Engineer?
• How many years' experience do you have as a SQL Data Analyst?
• Which of these industries have you worked in?