Senior Product Specialist

DKSH; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading medical sales company in Malaysia is seeking a candidate to manage the Medical channel closely with the Sales Manager. Responsibilities include implementing sales strategies, conducting product demonstrations, and maintaining customer relations. Ideal candidates should have a degree in Science or a Medical-related field, coupled with strong communication skills and proficiency in office tools like Excel and PowerPoint. This role requires one year of relevant experience and the ability to travel across regions.

Qualifications

• Basic knowledge of regulatory requirements for products in assigned territories.
• Willingness to travel outstation and cover multiple areas.
• Minimum one year of experience in a similar role.

Responsibilities

• Implement action plans to achieve sales targets for assigned businesses.
• Track progress against key performance indicators.
• Visit existing and prospective customers to solicit orders.
• Conduct product demonstrations emphasizing saleable features.
• Prepare quotation/tender prices following company policies.
• Report on competitor activities and products.
• Maintain a customer complaints/issues log.
• Respond to customer queries and orders.

Skills

Basic knowledge of industry/market

Communication skills

Negotiation skills

Proficiency in Excel

Proficiency in Word

Proficiency in PowerPoint

Good command of English

Education

Degree or professional qualification in Science or Medical-related discipline

Job description

Overview

The incumbent works closely with the Sales Manager in managing the Medical channel. Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

Responsibilities

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Qualifications

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.

Experience

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.