Senior Payroll Success Manager - Remote (Malaysia)

Jobgether; Remote; MYR 150,000 - 200,000; Full time

Job summary

A recruitment platform is seeking a Customer Success Manager II to oversee a diverse customer portfolio in Malaysia. This remote role involves building relationships and providing strategic guidance, particularly for payroll-focused clients. Ideal candidates should have over 4 years in customer success or account management, strong knowledge of payroll regulations, and excellent relationship-building skills. Competitive compensation and flexible working arrangements are offered in a collaborative environment.

Benefits

Competitive compensation

Stock grant opportunities

Fully remote work

Flexible arrangements

Scalable benefits and perks

Qualifications

• 4+ years of relevant experience in a customer-facing role.
• Strong knowledge of Australian payroll regulations.
• Demonstrated track record of performance and professional achievement.

Responsibilities

• Manage a portfolio of customer accounts with varying levels of growth potential.
• Drive adoption of platform features to improve customer outcomes.
• Act as the primary point of contact ensuring high-quality customer experience.

Skills

Relationship-building skills

Analytical mindset

Self-starter attitude

Experience with payroll clients

Job description

A recruitment platform is seeking a Customer Success Manager II to oversee a diverse customer portfolio in Malaysia. This remote role involves building relationships and providing strategic guidance, particularly for payroll-focused clients. Ideal candidates should have over 4 years in customer success or account management, strong knowledge of payroll regulations, and excellent relationship-building skills. Competitive compensation and flexible working arrangements are offered in a collaborative environment.