Senior Operations Lead, Customer Engagement Center

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading call center solutions provider in Kuala Lumpur is seeking a Project Manager to lead projects and manage call center operations. The successful candidate will oversee teams, ensuring efficiency and positive outcomes. With a required degree and experience in project management and call center environments, candidates should also demonstrate strong leadership and communication skills. The role offers an attractive salary range of RM10,000 to RM12,000 plus bonuses and benefits including medical coverage and annual leave.

Benefits

Attractive salary

Performance-related bonus

Annual leave

Medical leave

Medical and hospitalization coverage

Qualifications

• Proven experience in project management.
• Extensive experience in a call centre environment.
• Strong people management skills with a track record of leading teams.

Responsibilities

• Lead and manage projects to ensure timely delivery and successful outcomes.
• Oversee call centre operations, ensuring effective service delivery.
• Manage and mentor team members, fostering a positive work environment.

Skills

Leadership traits

Excellent communication skills

Problem-solving skills

People management skills

Presentation skills

Willingness to learn

Education

Degree or Diploma

Job description

A leading call center solutions provider in Kuala Lumpur is seeking a Project Manager to lead projects and manage call center operations. The successful candidate will oversee teams, ensuring efficiency and positive outcomes. With a required degree and experience in project management and call center environments, candidates should also demonstrate strong leadership and communication skills. The role offers an attractive salary range of RM10,000 to RM12,000 plus bonuses and benefits including medical coverage and annual leave.